Frequently Asked Questions

Commonly Asked Questions FREE SPIRIT Status Levels Managing Your Account
General Program Details Earning FREE SPIRIT Miles

 

Commonly Asked Questions

  1. When are miles credited to my FREE SPIRIT Account?
    Miles are credited to your account after you have flown on Spirit Airlines. Please wait for 10 days for mileage to be posted to your FREE SPIRIT account after your flight.  To view your account statement, please login and click on View Mileage Statements.   If it has been more than 10 days after your flight and the mileage has not posted to your account, please login, click on Request Mileage Credit, and fill in all the requested information.  You can request mileage credit up to 30 days after the specific flight has taken place.
  2. How do I make sure my FREE SPIRIT number is associated with my itinerary?
    To ensure your FREE SPIRIT account will be automatically credited with award miles after your flight, you can add your FREE SPIRIT number to your itinerary. Please login, click on Request Mileage Credit, and fill in all the requested information. 
  3. Do I earn more miles if I upgrade to a BIG FRONT SEATTM?
    No, you will earn miles based on the seat originally purchased and your status level at the time you fly. FREE SPIRIT miles will not be awarded for BIG FRONT SEAT upgrades.
  4. What do I do if my name on my ticket and the name on my FREE SPIRIT account do not match?
    To receive automatic mileage credit, the name on your FREE SPIRIT account needs to match the name on your ticket. If you were a member and traveled using your nickname, or a new legal name, or there were other issues that resulted in different names, you will need to send in a written request. Please submit a written request along with copies of your receipt, boarding passes, or ticket along with legal identification that includes your nickname, the legal documents that support your name change, or details of other issues when you mail your request. Send your documents to: FREE SPIRIT Member Services, 2800 Executive Way, Miramar, Florida 33025
  5. I want to sign up other people for a FREE SPIRIT account but we only have one e-mail address?
    Once you join, you can use your FREE SPIRIT number or e-mail address to log into spiritair.com to check your balance, book flights, view transaction history, request missing mileage and much more. So you don't have to remember another number or username to get access to all your FREE SPIRIT information,.you can use your email address to login to your FREE SPIRIT account, Because of this, each FREE SPIRIT account must have a unique e-mail address. If you need an e-mail address, many sites offer free e-mail accounts including www.hotmail.com, mail.yahoo.com and mail.aol.com.
  6. I think I should have earned more miles for my flight, what do I do?
    Members at the Somebody tier booking a non-refundable economy ticket earn 50% of the actual miles flown for their itinerary. For example the base miles for a flight from Chicago to Ft. Lauderdale are 1,184. A Somebody member with a Business Class refundable coach ticket would earn 1,480 miles. A Somebody member with a coach non-refundable ticket would earn 592 miles. For complete details on how you can earn FREE SPIRIT miles, please refer to the Earning Miles awards chart. If you review the chart and think there is an issue, please contact FREE SPIRIT member services. Please include your record locator or web ID so we can research the issue for you. Please remember there is a 30 day window after your flight to request mileage credit.
  7. I forgot the password to my FREE SPIRIT account, how can I get access?
    If you have forgotten your password, visit the Don't know your password page on spiritair.com. You will need the email address you registered or your FREE SPIRIT number to retrieve your password. We will send your password only to the email address on file. For your security, we do not have access to your password.

General Program Details

  1. Why is the program called FREE SPIRITTM The name FREE SPIRIT was chosen because it exemplifies the true nature of our program - award travel available to the most popular places in the Americas and the Caribbean. And FREE SPIRIT was designed to reward all of its members - from the twice a year vacationer, to the everyday business traveler - FREE SPIRIT has something for you. Spirit Airlines isn't constrained by many of the rules that were created by other airlines decades ago.  All miles earned count towards your status, including miles earned through partner programs like the FREE SPIRIT MasterCard®* With Domestic awards starting with as few as 15,000 miles and Caribbean awards at just 20,000 miles, the only question left is, how fast can you pack?

    Say yes to award travel to the most popular destinations.
  2. How is FREE SPIRIT so different from other programs?
    FREE SPIRIT is different because it rewards all of its loyal customers, from the twice a year vacationer to the business traveler who travels frequently.

    • All miles count towards your status, including miles earned through partner programs like the FREE SPIRIT MasterCard*.
    • By making this an online program, we are able to keep the costs of running the program low, and pass those savings directly onto you our most loyal customers!  Mileage redemptions start at just 15,000 miles, lower than any other major U.S. carriers standard awards*.

    (*Based on published redemption rates as of February 2006 on respective airline web sites)

  3. How should I enter my name on my FREE SPIRIT account? You should enter your name exactly as it is listed on your government issued photo ID. Please do not use nicknames. Please use the same name you enter on your
    FREE SPIRIT account to reserve your travel, otherwise FREE SPIRIT credit cannot be given.
  4. Can I earn FREE SPIRIT miles if the name on my account is different than the name I use when I travel?To receive automatic mileage credit, the name on your FREE SPIRIT account needs to match the name on your ticket. Due to FAA security issues, you should have your tickets issued in a legal name that matches your government issued photo ID rather than a nickname.

    If you were a member and traveled using your nickname, or a new legal name, that has not been updated on your FREE SPIRIT account and you did not receive automatic FREE SPIRIT miles for a flight, please submit a written request along with copies of your receipt, boarding passes, or ticket along with legal identification that includes your nickname or the legal documents that support your name change with your request. Please note that we will not be able to credit your FREE SPIRIT account without the supporting legal documentation. Send your documents to:

    FREE SPIRIT Member Services, 2800 Executive Way, Miramar, Florida 33025

  5. How do I sign up for FREE SPIRIT ?Signing up for FREE SPIRIT is easy.  Just visit spiritair.com and complete the registration form.  You'll receive an email back with all of the information you'll need to get started along with your
    FREE SPIRIT number. 

    You are automatically enrolled in the FREE SPIRIT program when you sign up for a FREE SPIRIT MasterCard*. Plus, you can get up to 15,000 bonus miles after your first billing cycle when you sign up for the FREE SPIRIT MasterCard*.

    Once you join, use your FREE SPIRIT number or e-mail address to log into spiritair.com to check your balance, book flights, view transaction history, request missing mileage and much more.

    Please note that each FREE SPIRIT account must have a unique e-mail address.   This way you don't have to remember another number or username to get access to all your FREE SPIRIT information.
  6. I have a FREE SPIRIT MasterCard* how do I login to my FREE SPIRIT account on spiritair.com?
    As a FREE SPIRIT MasterCard* holder, the first time you login to your account, your password will be a combination of your FREE SPIRIT number and your name as listed on your FREE SPIRIT MasterCard*.

    Your password will be your FREE SPIRIT number + the capitalized first letter of your first name + capitalized the first letter of your last name. For example, Jane Doe's FREE SPIRIT number is 000000001.  Jane would login using 000000001JD as her password.

    For your security, you should change your FREE SPIRIT password after you login to your account for the first time.
  7. Why is FREE SPIRIT an online program?
    Spirit Airlines is committed to keeping costs low and delivering the savings right to our customers.  Using the capabilities of today's online technologies,
    FREE SPIRIT is able to keep our costs down in order to offer our members the highest quality service and a frequent traveler program that brings the most value to our customers.
  8. Can I receive credit for flights flown before my enrollment in the
    FREE SPIRIT program?    If you enroll in the FREE SPIRIT program and it is within 30 days of your flight, you may request mileage credit when you login into your FREE SPIRIT account and click on "Request mileage credit". 
  9. How many miles will I earn for each flight on Spirit?Miles are calculated based on the actual miles flown for each segment of your itinerary. You earn FREE SPIRIT miles based on original class of service you purchased and your status level at the time you fly along with any bonus miles based on your status at the time of travel.
  10. If I book a flight for someone else, who is eligible to earn FREE SPIRIT miles?If you purchase a ticket for another passenger, only the person who actually travels on that ticket is eligible to earn the FREE SPIRIT miles associated with the trip.

FREE SPIRIT Status Levels

  1. What are the FREE SPIRIT status levels and how do I earn them?There are different status levels you can earn in the FREE SPIRIT Program and your status can change monthly depending on how many FREE SPIRIT miles you've earned in the preceding 6 months.

    Each level you achieve in FREE SPIRIT brings you unique benefits and opportunities to earn more free travel as well as other benefits.  Remember ALL miles posted into your FREE SPIRIT account are counted towards your status!

    Mileage earning and bonus opportunities differ depending on the class of ticket you book as well as your program status. Please see the earning miles chart for details.
  • Somebody Everybody is Somebody with Spirit Don't be a nobody! As a Somebody, you can earn miles for flying with Spirit Airlines or participating in partner programs. 
  • Elite - Get a FREE SPIRIT MasterCard* and make at least one purchase per month and you'll automatically be upgraded to Elite member status the month after your first billing cycle.

    Having a FREE SPIRIT MasterCard* has its rewards, you can get up to 15,000 bonus miles for signing up and miles that never expire, as long as you make at least one purchase per month on the FREE SPIRIT MasterCard*. You can also become an Elite member by earning 12,000 miles over the preceding 6 months from any of the FREE SPIRIT program earning opportunities or by spending $1,200 in base fares (not including taxes and fees) over the preceding 6 months.
  • VIP - Earn more than 24,000 miles over the preceding 6 months from any of the FREE SPIRIT program earning opportunities and you'll be on your way to earning VIP rewards. You can also become a VIP member by spending $2,400 in base fares (not including taxes and fees) over the preceding 6 months.

The following levels are designated by your rank in the FREE SPIRIT program.  How do we calculate your rank?

  • A-List The top 500 FREE SPIRIT members in the FREE SPIRIT program will be designated as A-List members each month based on their preceding 6 months of activity. You must have at least 40,000 FREE SPIRIT miles to qualify as an A-List.

    A-List members have the opportunity to designate a VIP member in the program and the opportunity to earn increased FREE SPIRIT rewards and bonuses. 
  • Celebrity The top 10 FREE SPIRIT members in the FREE SPIRIT program will be designated as Celebrity members each month based on their preceding 6 months of activity.  You must have at least 60,000 FREE SPIRIT miles to qualify as a Celebrity.

    Celebrity members have the opportunity to designate an A-List member in the program and the opportunity to earn increased FREE SPIRIT rewards and bonuses. 
  1. What are the status levels at the end of the membership year? What are the year end rewards?At the end of the membership year± the top 10 mile earning members will be calculated based on all the miles posted to their account from flown miles, bonus miles, credit card miles, and partner miles. The membership year for 2007 begins on November 1, 2007 and ends on October 31, 2008. Members ranking two through 10 will be designated as Celebrities of the Year and the member in the number one rank will be designated as the #1 member.

    • Celebrities of the Year The Celebrities of the Year earn a Spirit Vacations trip for two°, the opportunity to designate an A-List member who can accompany the Celebrity of the Year member for free on up to 2 trips per year on Spirit Airlines. Celebrities of the Year don't maintain their status for the next membership year.
    • #1 Being #1 in FREE SPIRIT is great, you get to have a plane named after youa, the opportunity to designate a Celebrity member who can accompany the #1 member for free on unlimited trips per year on Spirit Airlines, a Spirit Vacations trip for two°, limo service to and from the airport when traveling with Spirit", 100,000 FREE SPIRIT miles, the opportunity to earn up to 400% of actual miles flown when booking refundable business class tickets, and more!

      There is only one #1 member each year and it is the top member in the FREE SPIRIT program based on miles earned throughout the entire membership year±.  The #1 member will be determined at the end of the membership year which ends on October 31, 2008.  The #1 member will be named on or about November 15, of 2008 and will keep #1 status for the following membership year.
  1. How are rankings in the FREE SPIRIT program determined?
    Unlike most other frequent flyer programs, all of the miles posted to your FREE SPIRIT account from flown miles, bonus miles, credit card miles, and partner miles that have been earned in the preceding 6 months will count towards your status. Remember that it can take up to 10 days for miles from travel on Spirit Airlines to be posted to your account and up to 8 weeks for miles posted from other program sources.

    Your FREE SPIRIT Rank is based on the total number of all miles earned during the preceding 6 months.  All miles earned through flying, bonus miles, credit card miles, and partner awarded miles will be totaled. The FREE SPIRIT member with the highest number of miles earned will be ranked #1, and the next #2 and so on.

    At the end of the membership year on October 31, 2008, the total number of miles posted to your FREE SPIRIT account from flown miles, bonus miles, credit card miles, and partner miles in the entire year will determine the final Celebrities of the Year and the #1 member in the FREE SPIRIT program.  

    Members can login to spiritair.com and view their current ranking on the second business day of every month.
  2. How often is my status level updated?Your status level will be updated on the second business day of each month and will be based on the preceding 6 months of activity.

Earning FREE SPIRIT Miles

  1. How do I earn Miles on Spirit AirlinesThe more you fly the more award travel you can enjoy. Let us thank you for flying with us and say yes to one of the coolest programs in the industry!  With award seats available to the most popular places in the Americas and the Caribbean, you can get away with as few as 15,000 miles.

    The number of FREE SPIRIT miles you'll earn will depend on your status level and the class of ticket you purchase.  The table below outlines the number of FREE SPIRIT miles you can possibly earn. 

Free Spirit - Earning Miles Chart


  1. How do I apply for a FREE SPIRIT MasterCard?
    With the FREE SPIRIT MasterCard* you earn one mile for every $1 in purchases when you use your FREE SPIRIT MasterCard*.  All purchases count towards your FREE SPIRIT account status PLUS make at least one purchase per month and you'll automatically be upgraded to Elite member status the month after your first billing cycle!

    Get your FREE SPIRIT MasterCard* and FREE SPIRIT account together at: FREESPIRITMasterCard.com or call 1-866-419-0920.
  2. How do I earn miles with FREE SPIRIT partners?
    Currently, you can earn miles with a FREE SPIRIT MasterCard*. As we launch additional partner programs that offer you an opportunity to earn FREE SPIRIT miles, details will be posted on spiritair.com and e-mailed to FREE SPIRIT members.

Managing Your Account

  1. How do I login to my FREE SPIRIT account?
    You can login to your account using either your e-mail address and password or your FREE SPIRIT number and password. Visit spiritair.com to login.
  2. How do I change my password or my e-mail address?
    Once you login to your FREE SPIRIT account, click on "Change your password or e-mail address" to make any changes.
  3. How can I make sure that I receive mileage credit on my FREE SPIRIT account when I travel?
    We automatically track qualifying FREE SPIRIT reservations and flights when your FREE SPIRIT account number appears in your reservation record and the name on your FREE SPIRIT account exactly matches the name on your ticket.

    Depending how you book your travel, follow the steps below to ensure you earn FREE SPIRIT miles:

    • If you book your ticket on spiritair.com:
      To ensure you receive credit for travel on Spirit, login to your FREE SPIRIT account, book your trip through spiritair.com, and use your name exactly as it appears on your FREE SPIRIT account.  
    • If you book your ticket through Spirit ReservationsAfter you book your ticket through Spirit Reservations, please login to your FREE SPIRIT account and click on Request Mileage Credit. To add your FREE SPIRIT number to a flight not already flown or to obtain retroactive credit on a flight already flown (we allow credit to flights up to 30 days prior to today's date), you'll need your record locator.  
    • If you book your ticket through a travel agent or affiliated web site:After you book your ticket, please login to your FREE SPIRIT account and click on Request Mileage Credit. To add your FREE SPIRIT number to a flight not already flown or to obtain retroactive credit on a flight already flown (we allow credit to flights up to 30 days prior to today's date), you'll need your record locator.  
  4. How can I find out if I got credit for recent travel on Spirit?
    Thanks for flying on Spirit Airlines! Please wait for 10 days for mileage to be posted to your FREE SPIRIT account.  To view your account statement, please login and click on View Mileage Statements.   If it has been longer than 10 days and the mileage has not posted to your account, please login, click on Request Mileage Credit, and fill in all the requested information.  You can request mileage credit for up to 30 days after you've flown on Spirit Airlines.
  5. How do I request mileage credit?
    If it has been more than 10 days since you've traveled on Spirit Airlines and the mileage has not posted to your account, please login, click on "Request mileage credit", and fill in all the requested information.  You can request mileage credit for up to 30 days after you've flown.