Program Terms And Conditions & Program Guidelines

Spirit Airlines has the right to terminate the FREE SPIRIT program at any time, with or without notice.

Spirit Airlines may modify or change the FREE SPIRIT program at any time, with or without notice.  The FREE SPIRIT rules, regulations, benefits, conditions of participation or mileage levels for awards, tickets and cities served, in whole or in part, or status levels, may also change at any time with or without notice, even though changes may affect the value of the mileage already accumulated. All mileage and subsequent awards must be earned and used according to the terms and conditions, member guide, and program guidelines of the FREE SPIRIT program. Complete rules and regulations will be maintained on spiritair.com.

The English language terms and conditions on spiritair.com will be the controlling version.

Spirit Airlines has the right to make changes to the award structure, status levels and benefits, as well as to add, subtract, change or terminate any program partner relationships.  Spirit Airlines may cancel, modify, withdraw, or limit, any award.  Spirit Airlines may change the mileage required for any award, modify or regulate the transferability of awards or benefits.  The final determination of whether an itinerary qualifies for FREE SPIRIT travel awards is at the sole discretion of Spirit Airlines.

Spirit Airlines reserves the right to make FREE SPIRIT Bonus Miles and promotional offers available to select members based on flight activity, geographic location, program participation, information supplied by the FREE SPIRIT member, or information supplied by FREE SPIRIT partner programs.

Any abuse of the FREE SPIRIT program is strictly prohibited and may result in the immediate cancellation and forfeiture of a member's account and program participation.  Abuse may include, but is not limited to, failure to follow program policies, the instruction of a Spirit Airlines employee or representative, the sale or barter of awards or tickets or any improper conduct as determined by Spirit Airlines.  Any mistreatment of the FREE SPIRIT program may result in confiscation or cancellation of tickets at any time.  Spirit Airlines reserves the right to take any legal action as necessary.

Spirit Airlines reserves the right to interpret and apply the policies and procedures presented in these terms and conditions and member guide. All decisions by Spirit Airlines shall be final.

Spirit Airlines is respectful of each member's privacy.  The spiritair.com site contains our full and current privacy policy.  View the full privacy policy.

Earning Miles


Mileage from flights will be credited to accounts as expeditiously as possible and may take up to 10 calendar days to be posted to a member's account. Mileage resulting from purchases made with the FREE SPIRIT MasterCard, bonus miles, and partner miles may take up to 8 weeks to post to a member's account. Spirit Airlines will make all reasonable attempts to keep accurate mileage records, but members should retain boarding passes and ticket information in the event that this information is needed to prove earned mileage credit.

Members are responsible for requesting mileage credit in the event mileage credit does not automatically post to their FREE SPIRIT account.  Mileage credit can be requested for up to 30 calendar days after flight.

The FREE SPIRIT program effective date is February 28, 2006. If you have a FREE SPIRIT MasterCard and purchased tickets before February 28, 2006 you are eligible to receive FREE SPIRIT mileage credit for flights you will travel on or after February 28, 2006. The 30 day limit to apply for missing mileage credit will still apply to your request. It may take up for 10 days for your FREE SPIRIT account to reflect your FREE SPIRIT MasterCard status. If you do not have a FREE SPIRIT MasterCard, only travel that is booked and also occurs on or after February 28, 2006 is eligible to earn FREE SPIRIT miles.; 

Only published fares on Spirit Airlines qualify for mileage credit.  Mileage credit will not be given for: frequent flyer program award travel, free, charter flights, no value, bulk tickets, agency/industry discount tickets, back-to-back tickets, and any other fares that declared by Spirit Airlines to be ineligible for mileage accumulation.

Flight cancellations due to any condition that Spirit Airlines cannot control, including but not limited to weather delays will not be granted award mileage credit.

FREE SPIRIT miles will not be awarded for BIG FRONT SEAT upgrades. FREE SPIRIT miles will be awarded based on the seat originally purchased.

Miles will not be awarded on unused, forfeited, fraudulent or refunded tickets. Miles will only be awarded to the person who flies and who is named on the FREE SPIRIT account regardless of who pays for ticket. A member may not earn miles for any extra seats that may be purchased.  Spirit Airlines is entitled to terminate an individual's membership if there is any fraudulent activity in connection that individual's membership or use of or participation in the program. Spirit may also terminate any status and cancel previously issued tickets or awards.

To receive FREE SPIRIT mileage credit, the name on the ticket and the name on the FREE SPIRIT account must match exactly.

Partner programs that offer FREE SPIRIT miles may have their own privacy policies, terms and conditions, and/or other rules of program governance.  The rules of the FREE SPIRIT program and the rules of any partner program apply to Free Sprit members earning miles through these additional partner program mileage earning opportunities.

Enrollment


All benefits that Spirit Airlines and partners offer in the FREE SPIRIT program are conditioned upon a member's compliance with the membership guide and these program terms and conditions.   By joining and participating in the FREE SPIRIT program, each member agrees to be bound by these terms and conditions.  

Spirit Airlines will e-mail statements and FREE SPIRIT program information to any member electing to receive these statements via e-mail.  FREE SPIRIT has the right to stop e-mailing statements to any member who fails to keep their e-mail address up to date resulting in the delivery failure of emails from Spirit Airlines.

FREE SPIRIT Miles will expire when an account becomes inactive for a period of 6 months or more.  An "inactive" account is one that has less than 2,000 miles credited to it from any source during the preceding 6 months.  Accounts will become inactive during the month end reporting process, which will be reported to the member on the second business day of each month.

Mileage credit shall remain in a member's FREE SPIRIT account until it is redeemed for award travel or until it expires, whichever occurs first. 

Violations of the FREE SPIRIT rules may impact a member's FREE SPIRIT mileage account balance.  

Mileage credit and award tickets are non-transferable.   Mileage credit cannot be transferred from one FREE SPIRIT account to another (other that with respect to duplicate accounts as described in item 27 below).  Free Sprit miles cannot be sold, gifted, attached, or seized.  FREE SPIRIT accrued mileage credit and award tickets do not constitute property of the member.  Neither accrued mileage credit, nor award tickets are transferable by the member (1) as part of a domestic relations matter, (2) upon death, or (3) by otherwise based on the operation of law.

The FREE SPIRIT program is available to any individual with a mailing address in the United States or in any country that has not prohibited participation in frequent flyer programs.  Consequently, the FREE SPIRIT program is void where prohibited by law.

Membership will not be extended to corporations or any other legal entities.

Membership is non-transferable. 

Only one person may be enrolled per FREE SPIRIT account. An individual may have only one account and that must be in his/her legal name. To receive flight mileage credit, the name on the ticket must match the name on the member's account exactly.

Members shall not maintain more than one FREE SPIRIT account. In the event that more than one account number is assigned to the same individual, the duplicate account will be cancelled and the mileage credit from that account will be transferred to the remaining account.  Any enrollment bonus offers will be excluded from this transfer.

Members will be provided a FREE SPIRIT number upon their membership in the program. 

Upon enrollment, members should safe-guard the password they assign to access their FREE SPIRIT account via spiritair.com. Members should not divulge their password to anyone.  If they do, any transactions, violations of FREE SPIRIT program rules or award redemption that may result from providing their password to another party will be the sole responsibility of the member.  Spirit Airlines assumes no liability resulting from losses resulting from unauthorized access to, or use of, a member's password.

Spirit Airlines reserves the right to audit FREE SPIRIT accounts at any time to ensure compliance with FREE SPIRIT program terms and conditions and rules.

If a member's name has legally changed since joining the FREE SPIRIT program, then the member should mail a signed, written request detailing the reason for the change to: FREE SPIRIT Member Services, 2800 Executive Way, Miramar, Florida 33025.  Supporting legal documentation for the name change, such as a marriage license, court order, divorce decree or legal name change document must be included.  Spirit Airlines will not be able to make a name change to any FREE SPIRIT account without the supporting legal documentation.

Award Redemption and Travel


Award tickets have no cash value and are non-refundable. Tax consequences of FREE SPIRIT Award Tickets, if any, are the responsibility of the FREE SPIRIT member.

Mileage award levels and FREE SPIRIT status levels are subject to change at any time without notice.

FREE SPIRIT members can redeem Award Tickets in another person's name, although Award Travel may only be ticketed by the member whose name is on the FREE SPIRIT account.

Customers are able to modify a portion of their award ticket or cancel for a $70 fee. If they need to make a change to an award ticket where travel has not yet commenced on their flight and are at least 7-days prior to their initial date of departure, they must cancel and re-book their award ticket. They will need to login under "My Reservations" and click on the “Cancel My Reservation” button. This will send us their change request and we will contact them to modify their booking. A $70 mileage re-deposit fee will be assessed for modifying an un-flown award ticket itinerary and the customer must book the new ticket based on the current applicable award levels.

Customers are able to make modifications to the return portion of their travel itinerary for a $70 modification fee when submitted at least 7-days prior to departure. They will need to login under "My Reservations" and click on the "Modify" button next to the applicable flight segment they wish to modify. This will send us their change request and we will contact them to modify their booking. There are no changes permitted within 7 days of departure.

If they are canceling their award ticket, customers must follow the same process outlined above; select "Cancel My Reservation" and a reservations specialist will contact them to help complete their request. There will be a $70 mileage redeposit fee assessed for canceling an award ticket when done at least 7-days in advance of the first flight segment. Cancellations will not be permitted within 7-days of departure.

Members will need a credit card at time of booking and are responsible for paying any and all applicable taxes and fees (including Customs, inspection, immigration, security, agriculture, facility and departure/arrival charges, any administrative fees and the September 11th U.S. Security Fee of up to $10 USD roundtrip) and are responsible for obtaining any necessary travel documents for award travel.

All award tickets are solely redeemable for travel on Spirit Airlines and the routes Spirit Airlines services.

If you incur a delay or cancellation by Spirit Airlines while booked on an award ticket, you will be accommodated on a future Spirit Airlines flight.

Upgrade benefits - BIG FRONT SEAT upgrades from coach class award tickets are based on availability and can only be done at the ticket counter.