1. Reservations

   1. Confirmed Seats
      1. Direct bookings made with Spirit Airlines, passengers who have purchased a reservation via www.spiritair.com or by contacting 800-772-7117 (or for Spanish, 800-756-7117) - hold a confirmed ticketless reservation.
      2. Travel agency or Internet travel site bookings - passengers who have purchased reservations through a travel agency or on the Internet, other than at www.spiritair.com - hold a confirmed reservation.
   2. Cancellation of Reservations

      All reservations are subject to cancellation without notice if:

      1. The passenger is not present at the boarding gate at least fifteen (15) minutes prior to the scheduled departure time of the flight (30 minutes for international flights) even if the passenger has already checked in for the flight at a location designated for check-in.
      2. The passenger fails to fulfill the requirements of the fare type of that reservation. (For example, customers who fail to travel on any segment of a booked itinerary that requires a round trip purchase will have all subsequent segments cancelled.)
      3. Such action is necessary to comply with any governmental regulation or directive, or to comply with any governmental request for emergency transportation in connection with the national defense.

      If Spirit refuses to transport the passenger for any of the reasons stated above, the passenger would not be eligible for denied boarding compensation. Reference paragraph VIII - Denied Boarding Compensation.

   3. Check-In

      Check-in begins three (3) hours prior to departure at the Spirit ticket counter.

      Spirit reserves the right to cancel the reservation or seat assignment of any passenger who does not have a boarding pass at least 30 minutes prior to scheduled or posted departure; 45 minutes for Atlanta, Fort Lauderdale, Las Vegas, Los Angeles, and San Francisco; and 60 minutes for all International flights.

      Due to additional TSA screening requirements and/or International security procedures, customers wanting to check baggage are required to do so at the ticket counter at least 30 minutes before departure; 45 minutes for Atlanta, Fort Lauderdale, Las Vegas, Los Angeles, and San Francisco; and 60 minutes for International flights. Please visit www.spiritair.com for airport specific information on processing times.

      Customers presenting themselves at the boarding gate less than fifteen (15) minutes before the departure (30 minutes for international flights) may lose their reservation and become ineligible for denied boarding compensation.

Back to top of page

2. Tickets

   (Spirit Airlines Confirmed Ticketless Travel or Travel Agency Issued)
   1. Ticket Validity

      No one shall be entitled to transportation except with a valid ticket. Ticketed passengers will be entitled to air transportation between airports of origin and destination and via the routing designated on the ticket. Tickets are valid for the dates and flights indicated only. Tickets are valid for one year from date of issue.

   2. Lost Paper Tickets

      When a passenger loses a Spirit paper ticket or a portion of a paper ticket issued by a travel agency, a Spirit Lost Ticket Affidavit must be completed. A nominal handling fee will be assessed per lost ticket.

   3. Waiver/Modification of Terms

      No employee of Spirit has the authority to modify, waive or alter any of these terms of transportation unless authorized by a corporate officer of Spirit Airlines.

Back to top of page

3. Fares

   1. General

      Spirit offers a range of fares. On certain discount fares, seating may be limited and restrictions may apply. Further details concerning Spirit fares are available through the web site www.spiritair.com or by calling the Reservation Center at 800-772-7117 (or for Spanish, 800-756-7117). Fares are subject to change without notice. Fares are not guaranteed until purchased.

   2. Currency

      All fares and charges are listed in United States currency.

   3. Itinerary Modifications

      Changes in the date(s) or flight(s) may be requested up to 24 hours prior to the departure of any flight segment. If available, such changes are subject to any increase in the fare for the new flight segment(s). A service fee applies to all non-refundable itineraries. Passenger initiated modifications that result in a fare decrease are also subject to a service fee including transactions to secure a lower fare on an identical itinerary. Some fare restrictions may prohibit exchanges to a lower fare.

   4. Stopover

      A stopover is a voluntary interruption in the passenger's journey at an intermediate city, which may result in a higher fare based on the sum of the local fares. A stopover occurs when a passenger arrived at an intermediate city and fails to depart from that city on the first flight:

      1. On which space is available, or
      2. That will provide for the passenger's earliest arrival at another city or the passenger's destination.
   5. Routing

      A fare applies only to the following:

      1. Transportation via the intermediate cities specified by Spirit in reference to that fare. Any other routing may subject the passenger to an additional charge.
      2. Transportation between the airports. Tickets may not be issued or accepted for transportation that will either originate or terminate at an airport other than the airport for which the fares are published.
   6. Children's Fare

      Spirit Airlines does not offer children's fares.

Back to top of page

4. Acceptance/Refusal of Passengers

   
   
   1. Identification

      A passenger who refuses to produce identification upon request shall not be boarded.

   2. Conduct/Condition

      A passenger shall not be permitted to board the aircraft if that passenger's conduct is disorderly, abusive or violent and/or:

      1. Appears to be intoxicated or under the influence of drugs;
      2. Attempts to interfere with any member of the flight crew in the pursuit of his/her duties;
      3. Is perceived by the flight crew to pose a security threat to the airline and/or passengers;
      4. Has a contagious disease, which is transmissible during the normal course of a flight, e.g., chicken pox;
      5. Is unable or unwilling to sit in a seat with a seat belt fastened during the normal course of a flight;
      6. Is barefoot or inadequately clothed.
         
         
   3. Prisoners

      Spirit Airlines will not transport prisoners in the custody of law enforcement under any circumstances with or without restraints.

   4. Life Support Equipment

      A passenger who requires constant oxygen or other life-supporting equipment, which may contain hazardous materials, shall be denied boarding.

   5. Pregnancy

      A woman in her 9th month of pregnancy shall be refused boarding unless Spirit Airlines is provided a doctor's certification, dated within 72 hours of departure, stating that the doctor has examined and found the passenger to be physically fit for air transportation on such date.

   6. Disabilities

      All passengers with disabilities will be provided transportation. The only reason a passenger would be refused transportation would be based on Federal Aviation Regulations regarding safety. Passengers with disabilities need not give advance notice. A 48-hour advance notice is only required for the services, equipment, and accommodations stated in the U.S. Department of Transportation's 14 CFR part 382.33 regarding nondiscrimination on the basis of disability in air travel.

      Spirit Airlines currently operates two (2) aircraft types - Airbus 321 and Airbus 319.

      Airbus A321 & Airbus A319 These aircraft are equipped for onboard wheelchair stowage in accordance with the Department of Transportation, 14 CFR 328.41 regulation.

   7. Attendants

      Passengers with disabilities are not required to travel with an attendant unless it is determined that an attendant is essential for safety as stated in the U.S. Department of Transportation's 14 CFR part 382.33 regarding nondiscrimination on the basis of disability in air travel. Spirit personnel are not obligated to provide extensive special assistance for personal needs (e.g., assistance in actual eating, assistance within the restroom, provision of medical services).

   8. Service Animals

      Spirit accepts for transportation, without charge, any type of service animal trained to lead the hearing or visually impaired or trained in special assistance to the disabled. When properly behaved and accompanying a disabled passenger, the service animal will be permitted in the cabin but may not occupy a seat. Spirit reserves the right to ask if an animal is needed to provide assistance for a disability and may request documentation for service animals.

      Animals trained to detect explosives or trained for search and rescue on official duty status may be transported under the same guidelines.

   9. Refusal to Transport

      Spirit may refuse to transport, or remove from any flight, any passenger for the following reasons:

      1. Compliance with any government regulation or with government request for emergency transportation in connection with national defense or national disasters (actual, threatened, or reported).
      2. Whenever necessary or advisable by reason of weather or other conditions beyond its control (including, without limitation, acts of God, labor disturbances, strikes, civil commotions, embargoes, wars, hostilities, or disturbances) actual, threatened, or reported.
      3. Refusal by a passenger to permit a search of person or property for explosives, or for deadly or dangerous weapons, articles, or substances.
      4. Spirit may refuse to transport any passenger who is traveling across any international boundary if:
         1. The travel documents of such passenger are not in order;
         2. For any reason, such passenger's embarkation from, transit through or entry into any country from, through, or to which such passenger desires transportation would be unlawful;
         3. Such passenger fails or refuses to comply with the rules and regulations of Spirit.
   10. Passports/Visas

       Compliance with Regulations:

       The passenger shall comply with all laws, regulations, orders, demands, or travel requirements of countries to be flown from, into, or over, and with all rules, regulations, and instructions of Spirit. Spirit shall not be liable for any aid or information given by any agent or employee of Spirit to any passenger in connection with obtaining necessary documents or complying with such laws, regulations, orders, demands, requirements, or instructions, whether given orally, in writing, or otherwise, or the consequences to any passenger resulting from his/her failure to obtain such documents or to comply with such laws, regulations, orders, demands, requirements, or instructions. Spirit is not liable to the passenger for loss of expenses due to the passenger's failure to comply with this provision. * Spirit reserves, in its sole discretion, the right to refuse carriage to any passenger who has not, in the judgement of Spirit, complied with applicable laws and regulations.

       Subject to applicable laws and regulations, the passenger agrees to pay the applicable fare whenever Spirit, on government order, is required to return a passenger to his or her point of origin or elsewhere due to the passenger's inadmissibility into or deportation from a country, whether of transit or of destination. The fare applicable will be the fare that would have been applicable had the original ticket designated the revised destination on the new ticket. Any difference between the fare so applicable and the fare paid by the passenger will be collected from or refunded to the passenger as the case may be.

       *Spirit also reserves the right to hold, photocopy, or otherwise image reproduce a travel document presented by any passenger and accepted by Spirit as a condition of boarding.

Back to top of page

5. Acceptance of Children

1. Accompanied Children
   1. Within the U.S., children under 12 years of age are accepted for transportation when accompanied on the same flight and in the same compartment by a passenger at least 12 years of age.
   2. Children 12 years of age and under traveling to/from an international destination must be accompanied by a passenger 18 years of age or older, and are required to have all foreign government documentation required for entry and departing the foreign country, including Letters of Consent if not traveling with an adult who is a parent or guardian. These documents/letter must be provided to Spirit at time of check in.
      
2. Unaccompanied Children

   Unaccompanied children are accepted for transportation as follows:

   1. Within the U.S., children at least five (5) years of age up to 11 years old are accepted for unaccompanied travel on Spirit flights which do not involve a scheduled change of aircraft (i.e., connecting flights).
   2. Children less than five (5) years of age are not accepted for unaccompanied travel.>
   3. All travel by unaccompanied children must be on flights on which the child holds a confirmed reservation. The unaccompanied child must be brought to the airport by the parent or other responsible adult and remain until 15 minutes after flight departure. Spirit must be provided the name and phone number of the parent or other responsible adult who will meet the child upon deplaning.
      
   4. A one way service fee will be charged per unaccompanied child. For passengers 12 and older, Spirit will offer the same service for a per person service fee on an optional basis.
   5. Traveling to/from international destinations, Spirit does not offer unaccompanied minor service. Young adults ages 13 - 17 can travel alone provided they have a notarized Letter of Consent from a parent/guardian.

   Spirit reserves the right to refuse transportation if the flight on which the child holds a reservation may terminate at an airport other than the child's destination.

   Note: Spirit will not assume any financial or guardianship responsibility for unaccompanied children beyond those applicable to an adult passenger.

3. Infants
   1. Spirit encourages all adults traveling with children under the age of two (2) to secure the child in an approved car seat in the child's own, purchased seat. A paying adult passenger may carry on his or her lap one child over seven (7) days and under two (2) years of age. A birth certificate may be required to validate the child's age.
   2. If space is available after boarding, or if a separate reservation has been made for the child over seven (7) days and under two (2) years of age, the child may travel in a separate seat, provided that the child must be securely placed in an FAA approved child restraint system (car seat) that conforms to the following guidelines:
      1. Car seats manufactured since 1985 must state, in red lettering, "THIS RESTRAINT IS CERTIFIED FOR USE IN MOTOR VEHICLES AND AIRCRAFT." In addition, the car seats must state "This child restraint system conforms to all applicable federal motor vehicle safety standards." (This second statement need not be in red lettering.)
      2. Car seats manufactured before 1985 must state "This child restraint system conforms to all applicable federal motor vehicle safety standards."
   3. An infant, age seven (7) days or less or an infant requiring an incubator or other life-support systems shall be denied boarding.

Back to top of page

6. Baggage

   1. Baggage allowance

      Charges apply to each item transported as checked luggage.

      Spirit Airlines can only guarantee the transportation of one (1) item as checked luggage per fare paying customer. Additional bags can be purchased on a first-served basis; but Spirit cannot guarantee that there will be space for extra bags, and will not be held responsible for any additional items brought to the airport by the customer. Please note that space is extremely limited on certain flights. Please see Excess Baggage for more information.

      Special items such as pets, surfboards, bicycles and other sporting equipment are not included in the customer's standard baggage allowance and are subject to an extra charge. Please visit our policies on checking or carrying Pets or Special Items for more information.

      Passengers may also carry-on, without charge, one (1) additional piece totaling no more than 24" x 16" x 12" (61cm x 41cm x 30.5cm), maximum weight 40 pounds (18.14 kg), which is capable of being stowed under a passenger seat or in an approved overhead cabin compartment.

      *Year round restrictions may apply for destinations outside the contiguous 48 states.

   2. Checked Baggage
      1. Spirit will check baggage for a passenger with a valid ticket subject to the following conditions:
         
         1. Baggage must be checked at the airport in advance of flight departures. Baggage may not be accepted more than four (4) hours before schedule departure time.
         2. Federal Regulations require name identification on the outside of all baggage. Spirit recommends placing identification, including phone number, on the inside as well.
      2. Baggage will only be checked to:
         1. An airport that is on the passenger's routing;
         2. The passenger's next airport of stopover or, if there is no stopover, to the final destination designated on the ticket;

         Note: Spirit will refuse to transport or will remove at any airport, baggage that a passenger refuses to submit for inspection. Spirit may refuse to transport a passenger's baggage on any flight other than the flight carrying the passenger.

   3. Fragile and Perishable Items

      Spirit will refuse to accept property for transportation that is not suitably packaged to withstand ordinary handling, the size, weight or character of which makes it unsuitable for transportation, or that cannot be accommodated without harming or annoying passengers. Fragile and perishable items will be accepted if the tube, container or case is designed for shipping such items or it is packed with airline approved, protective material. Fragile/Perishable items without appropriate packaging may be accepted if a release is signed that indemnifies Spirit against liability for damage to, loss or spoilage of, or delay in delivery resulting in damage to, loss or spoilage of such items.

   4. Conditions for Acceptance of Special Items

      The following are special items that will be accepted as checked or carry-on baggage, subject to specified conditions and payment of charges when applicable.

      1. Firearms

         In accordance with Federal law, a passenger who presents baggage containing a firearm must sign a declaration that the firearm is unloaded and packed in a suitable container before such baggage will be checked. Ammunition must be securely packed in durable fiber, wood, or metal boxes or in the manufacturer's original container. The quantity of ammunition is subject to regulatory limitations. Baggage containing handguns must be locked with a key or combination lock in possession of the passenger only, and the bag must be of the hard-side type.

         Carriage of firearms and/or ammunition on international flights is strictly prohibited unless all domestic and foreign regulations are adhered to. Specific requirements are determined by the foreign authorities and differ based on the destination.

      2. Seat Baggage

         When determined acceptable by Spirit, an item of baggage may occupy a seat subject to applicable regulations, provided the passenger accompanies the property, the item meets specified dimensions, the item can be properly secured by the seatbelt, reservations are made in advance, and the applicable fare is paid. No pets are accepted as seat baggage.

      3. Pet Animals in Cabin

         Spirit Airlines does not accept pets for travel in the cabin or in cargo on international flights, except in the case of service animals. Depending on the international destination, specific documentation regarding the service animal may be required. Please contact Spirit Customer Service at 800-772-7117 (or for Spanish, 800-756-7117) and one of our agents will be happy to check destination regulations for you.

         On domestic flights (between two points within the United States or between the United States and Puerto Rico), Spirit will accept, for an extra charge, small pets (domestic dogs, cats and small household birds) for transportation in the passenger cabin under the following conditions:

         1. The animal is harmless, inoffensive, odorless, and requires no attention during transit.
         2. The container must be inspected and approved by Spirit and able to fit underneath the seat in front of the passenger traveling with the animal. (Maximum container size is 18” x 14” x 9” (45.72 cm x 35.56 cm x 22.86 cm) in overall dimensions (LxWxH). The combined weight of the pet and carrier may not exceed 40 pounds (18.14 kg). The pet must be able to stand and turn around in the container.
         3. Only one (1) pet container, with a maximum of two (2) pets per container, per ticketed passenger is permitted. The pet(s) cannot be removed from the container during transit.
         4. A maximum of four (4) pet containers is allowed per aircraft cabin.
         5. In the event the animal becomes offensive or causes a disturbance during transit; the pet will be removed at the first en route stop and placed in the cargo compartment of the aircraft.
         6. Spirit assumes no responsibility for the impaired health or death of the animal.
            
            
      4. Pet Animals checked as baggage:

         Effective May 1, 2007 Spirit Airlines does not accept pets in cargo.

   5. Restricted Articles

      The following are classified as hazardous and must not be carried in baggage. The list is not all-inclusive and Spirit may reject any substance it deems to be dangerous to the aircraft.

      1. Compressed gases
      2. Corrosives (such as acids and wet batteries)
      3. Explosives (such as fireworks)
      4. Flammables (such as matches and lighter fuels)
      5. Poisons
      6. Magnetic and radioactive materials and all other items by government regulations
   6. Limitations on Liability
      
      

      Spirit Airlines assumes no liability for valuable or commercial items including but not limited to: money, negotiable papers, securities, business documents, irreplaceable books, manuscripts, publications, photographic or electronic equipment, computers, computer hardware or software, jewelry, watches, eyeglasses (prescription or non-prescription), silverware, china, precious metals, heirlooms, furs, tobacco products, antiques, artifacts, paintings and other works of art, medicines, liquids, perfumes, samples, or any similar valuable or fragile items, whether in checked or in carry-on baggage. Spirit does not accept these items in or as checked baggage and assumes no responsibility or liability for such items, regardless of whether Spirit knew or should have known of the presence of such items in checked or transferred baggage. If any such items are lost, damaged or delayed, you will not be entitled to any reimbursement under Spirit's standard baggage liability, or under any declared excess valuation. Spirit assumes no liability for minor damage such as scratches, scuffs, stains, dents, cuts and dirt resulting from normal wear and tear. Spirit assumes no responsibility for damage to or loss of protruding baggage parts such as wheels, straps, pockets, pull handles, hanger hooks or other items attached to the baggage. Spirit assumes no liability for recreational/sports items not presented in a hard-sided case. Spirit assumes no liability for musical instruments not presented in a hard-sided case. Spirit is not responsible for damage to contents if the outside of the hard-sided case is not damaged. In the case of baggage damage, delay or loss, a Luggage Service Report must be filed in person at the final destination. At the latest, such report must be filed within four (4) hours of the arrival of the flight on which the passenger traveled. Spirit Airlines will not be liable for loss or damage to unchecked baggage unless such damage is caused by our negligence. Reasonable efforts will be made to deliver delayed baggage within 24 hours of flight arrival. Baggage delayed due to passenger's late check-in, change in destination after check-in, or passenger traveling as a Stand-by, will be delivered at the passenger's expense. Spirit assumes no liability for loss, damage, or delay as the result of actions taken by the Transportation Security Administration (TSA), Customs, or other governmental agencies.

      Except to the extent inconsistent with applicable laws, Spirit Airlines will not accept liability for cosmetic and/or superficial damage caused to Baggage as a result of normal wear and tear during the course of any of the operations of carriage.

      Spirit Airlines will not be liable for loss or damage to unchecked baggage unless such damage is caused by our negligence.

      1. Domestic Baggage – Limitation of Liability.
         
         For travel wholly between U.S. points, liability for loss, delay or damage to checked baggage is limited to $3,000 per ticketed passenger (unless a higher amount is established by D.O.T.)
      
      
      
      2. International Baggage – Limitation of Liability
         
         
         1. On any flight entering into or leaving a foreign country, Spirit will not accept live animals, as checked baggage or as cargo shipments.
         2. Spirit will not accept any agricultural items, perishable items or any product that does not conform to the Customs and/or Agricultural government entities of any foreign country that the passenger is entering into or leaving from on a Spirit flight.
         3. Spirit will not accept Human Remains (HR) as checked baggage or cargo into any foreign country.
         4. Limitations on excess, oversized, and overweight luggage may apply.
         5. Liability limitations for travel to/from international destinations for all airlines are governed by the Warsaw Convention or Montreal Convention as applicable.
         6. For International travel (including domestic portions of International itineraries) to which the Warsaw Convention applies:
            
            Liability for loss, delay or damage is limited to a maximum of $9.07 per pound ($20 per kilo) for checked baggage, and $400 per ticketed passenger for unchecked baggage.
            Liability is for a maximum of 50 lbs/23 kgs ($453.50) per checked bag, unless the passenger pays an excess baggage charge, and the precise weight of the baggage is noted on the passenger's baggage claim check. This limit may be lowered for additional pieces to certain international destination or when using connecting carriers.
         7. Liability for loss or damage to baggage is limited to 1,000 Special Drawing Rights per ticketed passenger. Exchange rates are available online at www.IMF.org. Spirit Airlines will use the date of travel to determine the applicable exchange rate.
         For international travel, the weight of each piece of checked baggage is presumed to be the applicable free baggage allowance set forth above. This weight will establish the carrier's maximum liability, unless excess weight is clearly noted on the Passenger's claim check, and additional charges are paid. If the weight of the Baggage is not recorded on the Baggage Check, then it is presumed that the weight of the baggage falls within the free baggage allowance set forth above.
         
         
      3. Additional Insurance Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under the Warsaw Convention. For further information, please consult your insurance company representative.

Back to top of page

7. Delayed and Canceled Flights

1. Spirit Airlines Responsibility for Schedules and Operations

   Times shown in a timetable or elsewhere are not guaranteed and form no part of the terms of transportation. Spirit may, without notice, substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Spirit is not responsible or liable for making connections, or for failing to operate any flight according to schedule, or for changing the schedule of any flight.

2. Rebooking

   When a ticketed passenger holding a confirmed reservation on a flight will be delayed because of a schedule irregularity (including but not limited to, a missed connection, flight cancellation, omission of a scheduled stop, substitution of equipment, a different class of service or schedule change), Spirit will rebook the passenger on Spirit's first available flight to the passenger's destination without additional charge.

3. Amenities/Services for Passengers

   Spirit will not assume expenses incurred as a result of a flight delay, cancellation, or schedule change. Spirit may provide limited amenities and services, which may be required by certain passengers in order to maintain their safety, health and welfare. Amenities provided by Spirit are provided as courtesy to the customer and are not to be considered an obligation of Spirit. No lodging will be provided to a passenger on any Spirit flight, which is delayed or canceled in the city of the passenger's residence.

Back to top of page

8. Denied Boarding

   When Spirit is unable to provide a previously confirmed seat due to an oversell condition, Spirit will take Voluntary and/or Involuntary Denied Boarding passengers in accordance with regulations of the U.S. Department of Transportation action as specified below:

   1. Voluntary

      If a flight is oversold (more passengers hold confirmed reservations than there are seats available), no one may be denied boarding against his or her will until airline personnel first ask for volunteers who will give up their reservations willingly in exchange for payment of Spirit's choosing.

   2. Involuntary

      If a flight is oversold and there are not enough volunteers, other passengers may be denied boarding involuntarily in accordance with the following:

      1. The last passenger(s) to present him/herself at the boarding gate will be denied boarding in the event of an oversell.
      2. Reasonable efforts will be made to accommodate the physically handicapped or passengers needing assistance, unaccompanied children under 12 years of age, and connecting passengers.
   3. Exceptions to Payment of Compensation for Denied Boarding

      No denied boarding compensation will be made if:

      1. The denied boardings are a result of the cancellation of a flight or a substitution of an aircraft of lesser capacity when required for operational or safety reasons.
      2. The passenger is accommodated at no extra charge in a section of the aircraft other than that specified on his/her ticket.
      3. The passenger is accommodated on a flight scheduled to arrive within one (1) hour of the original arrival time.
      4. The passenger has not fully complied with the airline's ticketing or check-in time limits (see Section F.), or the passenger is not acceptable for transportation under the airline's usual rules and practices.
         
         
   4. Denied Boarding Compensation

      A passenger denied boarding due to an oversold flight is entitled to compensation and a refund OR compensation and rerouting. The value of the ticket and the length of the delay determine the amount of denied boarding compensation that must be offered to a passenger.

      1. With a zero (0) to one (1) hour arrival delay, no compensation is due.
      2. With a one (1) to two (2) hour arrival delay (or one (1) to four (4) hours on international flights), the compensation is equal to 100% of the sum of the face value of the remaining flight coupons for the denied boarding segment(s), with a $400.00 USD maximum.
      3. With an arrival delay over two (2) hours (or more than four (4) hours on international flights), the compensation is equal to 200% of the sum of the face value of the remaining flight coupons for the denied boarding segment(s), with a $800.00 USD maximum.
      4. If the airline cannot arrange alternate transportation* for the passenger, the compensation is equal to 200% of the sum of the face VALUES of the remaining flight coupons for the denied boarding segment(s), with a $800.00 USD maximum, in addition to a refund.

      All unused Spirit flight coupons one way, including connection flights to the passenger's final destination or first four (4) hour stopover, are used to compute the compensation.

      *Alternate transportation is air transportation or other transportation used by the passenger which, at the time the arrangement is made, is planned to arrive at the passenger's next scheduled stopover (of four (4) hours or longer) or final destination according to the timelines stated above. "Comparable transportation" must be on a confirmed reserved basis and at no extra charge.

   5. Method of Payment

      The airline must give each passenger who qualifies for denied boarding compensation a check for the amount specified above, on the day and place the involuntary denied boarding occurs. However, if the airline arranges alternate transportation for the passenger's convenience that departs before the payment can be made, the payment will be sent to the passenger within 24 hours. Spirit may offer free tickets in place of cash payment, however it is the passenger's option which form of payment they choose to accept.

      Acceptance of compensation by the passenger relieves Spirit from any further liability to the passenger caused by Spirit's failure to honor the confirmed reservation.

   6. Denied Boarding Outside the U.S.

      Where there is an oversold Spirit flight that originates outside the U.S., the following provisions apply:

      1. If local laws regulate oversold flights, then Spirit will apply the local law.
      2. If no local law regulates oversold flights, then the procedures stated in section VIII will be applied.
   7. Check-In

      Customers presenting themselves at the boarding gate less than 15 minutes before the departure (30 minutes for international flights) may lose their reservation and become ineligible for denied boarding compensation. (Reference paragraph I. - "Reservations," section "C." for check-in procedures.)

Back to top of page

9. Refunds

   
   
   1. Voluntary

      Refunds will be made in accordance with applicable fare rules. No refunds will be made for non-refundable tickets.

   2. Involuntary

      Refunds are provided when Spirit is unable or unwilling to accommodate the passenger.

      In the event that Spirit is unable to provide a previously confirmed seat and is unable to reroute the passenger to their satisfaction via Spirit, Spirit will refund as indicated below:

      1. If no portion of the ticket has been used, the refund will be equal to the fare paid by the passenger.
      2. If a portion of the ticket has been used the refund will be equal to the value of the unused portion.
      3. Customers involved in a Spirit Airlines initiated cancellation or schedule change in excess of 2 hours will have three (3) options available to them, re-accommodation, future flight credit, or a refund.
         
         
   3. Foreign Currency Refunds

      Spirit will pay the refund in the same form (i.e. cash, check, credit card, etc.) that was used in purchasing the original transportation document. Spirit will observe any refund restriction that may be published in the applicable rules governing the original transportation document.

   All refunds will be subject to government laws, rules, regulations, or orders of the country in which the ticket was originally purchased and of the country in which the refund is being made.

   Rate of exchange in any case in which the amount of the refund payable under this rule depends upon the amount of the fare and charges paid by the passenger, and such amount was paid in a currency other than USD in accordance with the provisions of this tariff, Spirit will, for the purpose of computing the amount of the refund, apply the rate of exchange as computed on the date of the reimbursement.

   Passengers entitled to refunds may apply for a refund by contacting Spirit Customer Care at 800-772-7117 (or for Spanish 800-756-7117) or the request may be made in writing via our web site at www.spiritair.com, or by writing to Corporate Customer Relations, Attention: Refunds, 2800 Executive Way Miramar, FL 33025.

Back to top of page

10. Limitations of Liability

    Spirit's liability for any accident, injury, or death is governed by applicable laws.

    1. If the passenger's journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention or the Montreal Convention may be applicable.

       (A copy of these documents may be obtained online at: www.ICAO.org.) The convention governs, and in most cases limits the liability of carriers for death, personal injury, and in respect to loss of, or damage to, baggage

Back to top of page

11. Disclaimer of Consequential Damages

    
    

    Purchase of a ticket does not guarantee transportation. Spirit shall in no event be liable for direct, indirect, special or consequential damages resulting from the performance or delay in performance of, or failure to perform, transportation of passengers and other services whether or not Spirit has knowledge that such damages might be incurred.

    Note: Spirit's Terms of Transportation are subject to change without notice.

Back to top of page

12. Tour Operator and Representation

    For international operation, Spirit will make available to tour operators discounted seats for sale. Spirit does not have any liability or responsibility for tour packages sold by operators purchasing tickets at Spirit, such as problems with transportation, hotels, or any accommodations in a foreign country, other than air travel on Spirit.

Back to top of page

Updated as of August 27 , 2008.