Making a Reservation
When making a reservation online or through Spirit Airlines Reservations, please
make the need for your assistance known. This way your request will be part of your
flight record.
Spirit Airlines offers a special TTY/TDD reservations service in conjunction with
AT&T Relay Service. To make flight reservations using this service, call 800-955-8771.
The phone links your telecommunications device with one at AT&T. The AT&T
representative relays the information back and forth between Spirit Airlines Reservations
and you.
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Packing for Your Trip
Each customer is permitted to carry up to one(1) item on board the aircraft. We
recommend you include any medications or other essential items in your carry-on
luggage.
Our airplanes do not have refrigerators onboard, so please plan accordingly.
If you use needles/syringes to inject medication, you must have appropriate medical
documentation with you that verifies your medical condition and need for the medical
procedure in case security officers at the airports have questions.
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Personal-Assist Devices
Customers may take wheelchairs, walkers, canes, crutches, or assist devices, in
addition to one(1) carry-on item. Devices can be stowed in an overhead bin, underneath
the seat or in the forward cargo bin. We can stow a device if it meets the size
and weight restrictions for approved storage space on the aircraft. Assist devices
such as ventilators, respirators and nebulizers may not be used onboard Spirit aircraft.
Supplemental (medical) oxygen may not be transported on Spirit Airlines. Spirit
Airlines does not provide supplemental (medical) oxygen onboard.
Spirit Airlines currently operates two (2) aircraft types – Airbus 321 and Airbus
319 aircraft.
Airbus A321& Airbus A319: These aircraft are equipped for onboard wheelchair
stowage in accordance with the Department of Transportation, 14 CFR 328.41 regulation.
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Airport Accessibility
Ticket and Gate Counter Accessibility
Spirit Airlines works closely with the airports we serve to ensure that all facilities
are accessible to everyone. If facilities are not accessible please let us know.
Flight and Gate Information
All flight information is visually displayed for all customers. Ticket and Gate
agents provide verbal flight information including arrival announcements, boarding
announcements, and any flight irregularity information.
Telecommunication Device for the Deaf (TDD)
TDDs are available at most airports and are appropriately marked. Our customer service
agents will be happy to assist you in locating TDDs.
Security Screening
Airport security screening is required for all customers. A hand search can be performed
for people with disabilities and private screenings are available upon request.
Pre-Boarding Assistance
Spirit Airlines personnel is available to assist customers with disabilities in
boarding deplaning and connecting with their flights. We will provide assistance
in getting customers to and from gates. However we are not equipped to provide full
monitoring while waiting at the gate. Customers needing assistance in boarding are
invited to board first, but it is your choice. We will provide transfer service
on and off the aircraft using boarding or aisle chairs that are designed for aircraft
aisles. If you are making a connection, we will provide assistance between flights
using our wheelchair service. If requested and needed, we will make available your
own wheelchair from the aircraft cargo compartment for your use during your layover.
However, please keep in mind that there is limited time between flights and when
factoring any required assembly and disassembly, this option often becomes impractical.
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Aircraft Accessibility
Seating Accommodations
We will do our best to offer specific request in seating for customers with disabilities.
Although we offer assigned seating, it is on a first come first serve basis, and
we suggest you check in at least one hour prior to departure to better serve your
request. Some seats may be restricted in order to comply with FAA safety regulations.
Wheelchair Stowage
Airbus A321& Airbus A319: These aircraft are equipped for onboard wheelchair
stowage in accordance with the Department of Transportation, 14 CFR 328.41 regulation.
You can check your wheelchair at the ticket counter or the gate. We appreciate your
checking powered equipment that may require disassembly at the ticket counter so
we can arrange for proper handling. You may use Spirit's wheelchair equipment after
checking your personal wheelchair. Since you know your wheelchairs best, please
provide instructions on assembly and disassembly of the wheelchair, if necessary,
to accommodate on the aircraft. If the wheelchair is electric, please identify specific
battery type, so employees may establish correct federal "dangerous goods" handling
procedures. Detachable items such as seat cushions and footrests can be carried
onboard or checked with the wheelchair in the cargo compartment.
Batteries
Identify your wheelchair batteries as either spillable or non-spillable so that
our employees may establish correct federal "dangerous goods" handling procedures.
Wet-cell batteries are considered spillable, so we need to make special preparations
to transport them by air. We have to disconnect the battery and protect the terminals
against electrical shorting. We have to remove the battery if we cannot fit your
wheelchair equipment upright through the aircraft cargo compartment door. The battery
will be shipped in Spirit's battery box to meet all federal "dangerous goods" handling
requirements. We cannot transport damaged or leaking batteries by air.
Dry cell and gel-cell batteries are considered non-spillable and fewer requirements
are required for handling. We can leave powered wheelchair batteries attached when
the equipment fits upright through the aircraft cargo compartment door. Spirit personnel
will disconnect the battery post connectors and wrap each post connector with tape
to prevent electrical shorts during shipping.
Onboard Wheelchair
All of our aircraft have an onboard wheelchair. These wheelchairs are especially
designed to fit the aisle of our aircraft and may be used by our customers to move
to and from the lavatory. While our flight attendants are trained in the operation
of this wheelchair and will assist you with its use, they are not required to lift
or carry you.
Service Animals
We welcome service animals trained to assist customers with mobility, visual and
hearing disabilities, in the aircraft cabin. A service animal must occupy the floor
space where the passenger sits and cannot obstruct an aisle or areas that must remain
clear in the case of an emergency evacuation.
Spirit Airlines does accept service animals for travel in the cabin or in cargo
on international flights. Depending on the international destination, specific documentation
regarding the service animal may be required. Please contact Spirit Customer Service
at 800-772-7117 and one of our agents will be happy to check destination regulations
for you.
Inflight Assistance
Our flight attendants are qualified to ensure your in-flight safety and comfort.
They can assist you in using the onboard wheelchair and stowing and retrieving carry-on-items
and opening packages. Flight attendants are not permitted to assist with feeding
or personal hygiene and lavatory functions. Flight attendants cannot lift or carry
any passengers, and they cannot provide medical services such as giving injections.
If your medical conditions require others to provide this type of care, you should
travel with a ticketed companion who can see to these needs during the flight.
Safety Briefing Assistance
Please let us know if you are deaf or hard of hearing, so we can provide you with
information or an individual safety briefing if you wish.
Arrival
At your destination airport, we can provide deplaning assistance and make available
your personal wheelchair at the gate or at the baggage claim, whichever you prefer.
If you choose to have your wheelchair delivered at Baggage Claim, we will provide
wheelchair service to the claim area. To expedite the deplaning process, customers
who request wheelchair service will be assisted off the aircraft after all other
customers have deplaned.
For additional information, you may download the Department of Transportation regulations
on Non Discrimination on the Basis of Disability in Air Travel (14 CFR part 382)
in Portable Document Format (PDF). To view, save, or print the guide, you will need
the free Adobe Acrobat Reader available for download below.
Listed below is some brief information on services that we provide. We hope the
following information will be helpful as you plan your trip.
Please call Spirit Airlines Reservations at 800-772-7117 to request special assistance
if there is a need that is not addressed by the options available online.
Personal Care Attendant
An attendant will be required for the following:
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Any customer who, because of a mental disability, is unable to understand or respond
appropriately to safety instructions from Spirit Airlines personnel.
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Any customer with mobility impairment so severe the person would be unable to assist
in his or her evacuation of the aircraft in the event of an emergency.
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Any customer with both severe hearing and severe vision impairments that the customer
would not be able to establish communication with Spirit Airlines personnel so a
safety briefing can be given.
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Customers who advise Spirit Airlines they fit into one of the above categories will
be required to provide their own personal care attendant. The attendant must pay
the fare applicable at time of making a reservation.
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