Travel Agents
If you require assistance with a new or existing reservation please contact a representative at 800-772-7117.
July 11, 2008
(Miramar, Florida) Spirit Airlines has upgraded its Reservation platform as of May 30, 2008. As part of our ongoing efforts to make Spirit’s great low fares more customer friendly, we have revised the current policies and procedures for Travel Agents booking on www.spiritair.com. Effective May 30, 2008, bookings made via the Travel Agent portal on www.spiritair.com.
can be paid for with a credit card, agency credit or a reservation credit. Bookings made via the GDS channel can be paid for using a credit card and agency credit, but not a reservation credit.
Travel agents must be approved and granted access to Spirit's travel agency portal. Current authorized ARC/IATA, travel agencies will need to re-validate their access by entering their ARC/IATA number as their ID, along with the default password of “Spirit@2222”. For non-IATA agencies with accounts on Spiritair.com, it will be necessary to add “000” to your existing account ID number when logging in along with the default password of “Spirit@2222: For example, agency account 12345 must be entered as 00012345 in the ID field. Once you sign-in with the default password above you will need to personalize a new password. The new password requirements have increased the security level and will need to be 6 to 8 characters in length, include an upper and lower cases, include a symbol (such as the @ or other symbol) and a number. We understand this is complex but we have instituted these parameters to protect both of us from fraudulent practices. To sign up to access the travel agency section, or for issues logging in, please contact salessupport@spiritair.com. Sales Support contact information is for travel agents’ use only. Customers should always be directed to our website or our central reservations numbers. Some enhancements to the web booking system include: a promotion code box, which allows travel agents access to Spirit’s ultra low fares and the ability to purchase baggage and seats within the booking path. Changes and modifications will be allowed, either at www.spiritair.com or directly in the GDS. Change fees and fare differences may apply. Please check the Spirit Airlines DRS pages for additional information. We are excited about the transition to Navitaire and the functionality it provides, allowing us to continue bringing you low fares.
Spirit Airlines DRS for Travel Agencies
How to Open a Travel Agency Account With Spirit Airlines
In order to open a Travel Agency web site account with Spirit Airlines, travel agencies must fax the following documents to our Sales Support Department at 586-741-8916:
- A copy of the Travel Agency's letterhead showing their address, phone number, and fax number
- A copy of either their IATA, ARC, or CLIA certificate/letter
- Travel agency e-mail address
- Name of travel agency manager
New account requests are usually processed within 24 hours and a representative will contact you upon completion. If you have additional questions regarding setting up an account, please contact a Sales Support Representative at 800-246-7688, Ext. 8989.