Frequently Asked Questions

• Commonly Asked Questions
• General Program Details
• FREE SPIRIT Status Levels
• Earning FREE SPIRIT Miles
• Managing Your Account

 

Commonly Asked Questions

When are miles credited to my FREE SPIRIT Account?

Miles are credited to your account after you have flown on Spirit Airlines. Please wait for 10 days for mileage to be posted to your FREE SPIRIT account after your flight.  To view your account statement, please login and click on View Mileage Statements.  If it has been more than 10 days after your flight and the mileage has not posted to your account, please login, click on Request Mileage Credit, and fill in all the requested information.  You can request mileage credit up to 30 days after the specific flight has taken place.

How do I make sure my FREE SPIRIT number is associated with my itinerary?

To ensure your FREE SPIRIT account will be automatically credited with award miles after your flight, you can add your FREE SPIRIT number to your itinerary. Please login, click on Request Mileage Credit, and fill in all the requested information. 

Do I earn more miles if I upgrade to a BIG FRONT SEAT^TM?

No, you will earn miles based on the seat originally purchased and your status level at the time you fly. FREE SPIRIT miles will not be awarded for BIG FRONT SEAT upgrades.

What do I do if my name on my ticket and the name on my FREE SPIRIT account do not match?

To receive automatic mileage credit, the name on your FREE SPIRIT account needs to match the name on your ticket. If you were a member and traveled using your nickname, or a new legal name, or there were other issues that resulted in different names, you will need to send in a written request. Please submit a written request along with copies of your receipt, boarding passes, or ticket along with legal identification that includes your nickname, the legal documents that support your name change, or details of other issues when you mail your request. Send your documents to: FREE SPIRIT Member Services, 2800 Executive Way, Miramar, Florida 33025

I want to sign up other people for a FREE SPIRIT account but we only have one e-mail address?

Once you join, you can use your FREE SPIRIT number or e-mail address to log into spiritair.com to check your balance, book flights, view transaction history, request missing mileage and much more.  So you don't have to remember another number or username to get access to all your FREE SPIRIT information, you can use your email address to login to your FREE SPIRIT account. Because of this, each FREE SPIRIT account must have a unique e-mail address.  If you need an e-mail address, many sites offer free e-mail accounts including www.hotmail.com, mail.yahoo.com and mail.aol.com.

I think I should have earned more miles for my flight, what do I do?

Members at the Somebody tier booking a non-refundable economy ticket earn 50% of the actual miles flown for their itinerary. For example the base miles for a flight from Chicago to Ft. Lauderdale are 1,184. A Somebody member with a Business Class refundable coach ticket would earn 1,480 miles. A Somebody member with a coach non-refundable ticket would earn 592 miles. For complete details on how you can earn FREE SPIRIT miles, please refer to the Earning Miles awards chart. If you review the chart and think there is an issue, please contact FREE SPIRIT member services. Please include your record locator or web ID so we can research the issue for you. Please remember there is a 30 day window after your flight to request mileage credit.

I forgot the password to my FREE SPIRIT account, how can I get access?

If you have forgotten your password, visit the Don't know your password page on spiritair.com. You will need the email address you registered or your FREE SPIRIT number to retrieve your password. We will send your password only to the email address on file. For your security, we do not have access to your password.

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General Program Details

Why is the program called FREE SPIRIT^TM?

The name FREE SPIRIT was chosen because it exemplifies the true nature of our program - award travel available to the most popular places in the Americas and the Caribbean. And because FREE SPIRIT was designed to reward all of its members - from the twice a year vacationer, to the everyday business traveler - FREE SPIRIT has something for you. Spirit Airlines isn't constrained by many of the rules that were created by other airlines decades ago.  All miles earned count towards your status, including miles earned through partner programs like the FREE SPIRIT MasterCard^® 1. With Domestic awards starting with as few as 15,000 miles and Caribbean awards at just 5,000 miles, the only question left is, how

Say yes to award travel to the most popular destinations.

How is FREE SPIRIT so different from other programs?

FREE SPIRIT is different because it rewards all of its loyal customers, from the twice a year vacationer to the business traveler who travels frequently.

All miles count towards your status, including miles earned through partner programs like the FREE SPIRIT MasterCard¹.

By making this an online program, we are able to keep the costs of running the program low, and pass those savings directly onto you our most loyal customers!  Mileage redemptions start at just 5,000 miles, lower than any other U.S. carrier’s standard awards*.

(*Based on published redemption rates as of October 2009 on respective airline web sites)

How should I enter my name on my FREE SPIRIT account?

You should enter your name exactly as it is listed on your government issued photo ID. Please do not use nicknames. Please use the same name you enter on your FREE SPIRIT account to reserve your travel, otherwise FREE SPIRIT credit cannot be given.

Can I earn FREE SPIRIT miles if the name on my account is different than the name I use when I travel?

To receive automatic mileage credit, the name on your FREE SPIRIT account needs to match the name on your ticket. Due to FAA security issues, you should have your tickets issued in a legal name that matches your government issued photo ID rather than a nickname.

If you were a member and traveled using your nickname, or a new legal name, that has not been updated on your FREE SPIRIT account and you did not receive automatic FREE SPIRIT miles for a flight, please submit a written request along with copies of your receipt, boarding passes, or ticket along with legal identification that includes your nickname or the legal documents that support your name change with your request. Please note that we will not be able to credit your FREE SPIRIT account without the supporting legal documentation. Send your documents to:

FREE SPIRIT Member Services, 2800 Executive Way, Miramar, Florida 33025

How do I sign up for FREE SPIRIT?

Signing up for FREE SPIRIT is easy.  Just visit spiritair.com and complete the registration form.  You'll receive an email back with all of the information you'll need to get started along with your FREE SPIRIT number. 

You are automatically enrolled in the FREE SPIRIT program when you sign up for a FREE SPIRIT MasterCard¹. Plus, you can get up to 15,000 bonus miles after your first qualifying purchase with the FREE SPIRIT MasterCard¹.

Once you join, use your FREE SPIRIT number or e-mail address to log into spiritair.com to check your balance, book flights, view transaction history, request missing mileage and much more.

Please note that each FREE SPIRIT account must have a unique e-mail address.  This way you don't have to remember another number or username to get access to all your FREE SPIRIT information.

I have a FREE SPIRIT MasterCard¹ how do I login to my FREE SPIRIT account on spiritair.com?

As a FREE SPIRIT MasterCard¹ holder, the first time you login to your account, your password will be a combination of your FREE SPIRIT number and your name as listed on your FREE SPIRIT MasterCard¹.

Your password will be your FREE SPIRIT number + the capitalized first letter of your first name + capitalized the first letter of your last name. For example, Jane Doe's FREE SPIRIT number is 000000001.  Jane would login using 000000001JD as her password.

For your security, you should change your FREE SPIRIT password after you login to your account for the first time.

Why is FREE SPIRIT an online program?

Spirit Airlines is committed to keeping costs low and delivering the savings right to our customers.  Using the capabilities of today's online technologies, FREE SPIRIT is able to keep our costs down in order to offer our members the highest quality service and a frequent traveler program that brings the most value to our customers.

Can I receive credit for flights flown before my enrollment in the FREE SPIRIT program?

If you enroll in the FREE SPIRIT program and it is within 30 days of your flight, you may request mileage credit when you login into your FREE SPIRIT account and click on "Request mileage credit". 

How many miles will I earn for each flight on Spirit?

Miles are calculated based on the actual miles flown for each segment of your itinerary. You earn FREE SPIRIT miles based on original class of service you purchased and your status level at the time you fly along with any bonus miles based on your status at the time of travel.

If I book a flight for someone else, who is eligible to earn FREE SPIRIT miles?

If you purchase a ticket for another passenger, only the person who actually travels on that ticket is eligible to earn the FREE SPIRIT miles associated with the trip.

¹ For important information about the FREE SPIRIT MasterCard, please see the Terms and Conditions.

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FREE SPIRIT Status Levels

What are the FREE SPIRIT status levels and how do I earn them?

There are different status levels you can earn in the FREE SPIRIT Program and your status can change monthly depending on how many FREE SPIRIT miles you've earned in the preceding 6 months.

Each level you achieve in FREE SPIRIT brings you unique benefits and opportunities to earn more free travel as well as other benefits.  Remember ALL miles posted into your FREE SPIRIT account are counted towards your status!

Mileage earning and bonus opportunities differ depending on the class of ticket you book as well as your program status. Please see the earning miles chart for details.

 

How often is my status level updated?

Your status level will be updated on the second business day of each month and will be based on the preceding 6 months of activity.

¹ For important information about the FREE SPIRIT MasterCard, please see the Terms and Conditions.

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Earning FREE SPIRIT Miles

How do I earn miles on Spirit Airlines?

For a full listing of ways to earn miles, please review the Membership Guide.

How do I apply for a FREE SPIRIT MasterCard?

With the FREE SPIRIT MasterCard¹ you earn one mile for every $1 in purchases when you use your FREE SPIRIT MasterCard¹.  All purchases count towards your FREE SPIRIT account status PLUS make at least one purchase per month and you'll automatically be upgraded to Elite member status the month after your first billing cycle!

Get your FREE SPIRIT MasterCard¹ and FREE SPIRIT account together at: FREESPIRITMasterCard.com or call 1-866-763-3498.

How do I earn miles with FREE SPIRIT partners?

Currently, you can earn miles with a FREE SPIRIT MasterCard¹. As we launch additional partner programs that offer you an opportunity to earn FREE SPIRIT miles, details will be posted on spiritair.com and e-mailed to FREE SPIRIT Smembers.

¹ For important information about the FREE SPIRIT MasterCard, please see the Terms and Conditions.

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Managing Your Account

How do I login to my FREE SPIRIT account?

You can login to your account using either your e-mail address and password or your FREE SPIRIT number and password. Visit spiritair.com to login.

How do I change my password or my e-mail address?

Once you login to your FREE SPIRIT account, click on "Change your password or e-mail address" to make any changes.

How can I make sure that I receive mileage credit on my FREE SPIRIT account when I travel?

We automatically track qualifying FREE SPIRIT reservations and flights when your FREE SPIRIT account number appears in your reservation record and the name on your FREE SPIRIT account exactly matches the name on your ticket.

Depending how you book your travel, follow the steps below to ensure you earn FREE SPIRIT miles:

If you book your ticket on spiritair.com:

To ensure you receive credit for travel on Spirit, login to your FREE SPIRIT account, book your trip through spiritair.com, and use your name exactly as it appears on your FREE SPIRIT account.  

If you book your ticket through Spirit Reservations

After you book your ticket through Spirit Reservations, please login to your FREE SPIRIT account and click on Request Mileage Credit. To add your FREE SPIRIT number to a flight not already flown or to obtain retroactive credit on a flight already flown (we allow credit to flights up to 30 days prior to today's date), you'll need your record locator.  

If you book your ticket through a travel agent or affiliated web site:

After you book your ticket, please login to your FREE SPIRIT account and click on Request Mileage Credit. To add your FREE SPIRIT number to a flight not already flown or to obtain retroactive credit on a flight already flown (we allow credit to flights up to 30 days prior to today's date), you'll need your record locator.  

How can I find out if I got credit for recent travel on Spirit?

Thanks for flying on Spirit Airlines! Please wait for 10 days for mileage to be posted to your FREE SPIRIT account.  To view your account statement, please login and click on View Mileage Statements.   If it has been longer than 10 days and the mileage has not posted to your account, please login, click on Request Mileage Credit, and fill in all the requested information.  You can request mileage credit for up to 30 days after you've flown on Spirit Airlines.

How do I request mileage credit?

If it has been more than 10 days since you've traveled on Spirit Airlines and the mileage has not posted to your account, please login, click on "Request mileage credit", and fill in all the requested information.  You can request mileage credit for up to 30 days after you've flown.

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