TRAVEL AGENT BOOKING POLICIES AND PROCEDURES
----AGENT BOOKING PROCEDURES ----
Spirit Airlines, The Ultra Low Cost Airline announces its migration to the “New Skies” IT platform of the Navitaire (1N) host system. Spirit Airlines will become a “ticketless carrier”, with similar attributes to the other airlines hosted on the Navitaire system. For information on Navitaire, please visit the company’s website.
As of May 30, 2008, Spirit Airlines will be a ticketless booking carrier using SSR payment entries, SSR OTHS or SSR EPAY, depending on the GDS as the form of payment in the GDS systems. Ticketless access is a mode which provides interactive availability and fare information allowing travel agencies to create ticketless bookings. The availability and fares information as well as the pricing and booking responses are received directly from the Spirit Airlines system.
There are different identifiers within the various GDSs that show Spirit Airlines as a new addition to the Ticketless carrier option. Please check with your GDS of choice to review these indicators and other details on how to book a “ticketless” carrier.
As an added enhancement of the Navitaire platform, consumers and / or travel agents will be able to use a GDS confirmation number (record locator) or the Spirit Airlines record locator on the My Reservations section of www.spiritair.com in order to pre-purchase checked baggage, select seat assignments, check in online, print boarding passes and change / modify existing reservations. Fees and / or fare differences may apply to the options listed. Please check www.spiritair.com for details.
Travel Agent reservations made via the GDS must transmit a valid form of payment within 24 hours of the booking creation using a credit card or agency credit (if applicable). The reservation will automatically cancel in the Spirit Airlines system if payment is not received within 24 hours.
When making a booking on Spirit Airlines all the segments of the PNR must be “NK”, no other airlines are allowed to be in the record.
Spirit Airlines will process the payment information and send a booking confirmation number using an SSR OTHS element. Once Spirit has confirmed the booking, the segments are validated and further modifications to the PNR are subject to restrictions and / or fees (see additional sections herein to determine the restrictions).
Spirit Airlines will not accept Paper Tickets as a valid form of payment on bookings / reservations after May 30, 2008. Spirit Airlines will continue to accept paper tickets for travel after May 30th so long as the paper tickets were issued prior to May 30th.
Agents who book travel via www.spiritair.com will have access to Spirit Airlines ultra low fares, schedules and inventory, including most of our promotional rates ($9FareClub fares are exclusive for club members).
Effective May 30, 2008, bookings made via the Travel Agent portal on www.spiritair.com, can be paid for with a credit card, agency credit or a reservation credit. Bookings made via the GDS channel can be paid for using a credit card and agency credit, but not a reservation credit
Travel agents must be approved and granted access to Spirit's travel agency portal. Current authorized ARC/IATA, travel agencies will need to re-validate their access by entering their ARC/IATA number as their ID, along with the default password of “Spirit@2222”. For non-IATA agencies with accounts on Spiritair.com, it will be necessary to add “000” to your existing account ID number when logging in along with the default password of “Spirit@2222: For example, agency account 12345 must be entered as 00012345 in the ID field.
To sign up to access the travel agency section, or for issues logging in, please contact salessupport@spiritair.com. Sales Support contact information is for travel agents’ use only. Customers should always be directed to our website or our central reservations numbers.
Some enhancements to the web booking system include: a promotion code box, which allows travel agents access to Spirit’s ultra low fares and the ability to purchase baggage and seats within the booking path. Changes and modifications will be allowed, either at www.spiritair.com or directly in the GDS. Change fees and fare differences may apply.
Please click on the link
http://www.spiritair.com/welcome.aspx?pg=drs to take you to the Spirit Airlines DRS pages for additional information.
----BAGGAGE---
All Checked Baggage Charges are Non-Refundable.
Carry-on Baggage
Spirit Airlines customers may bring one (1) carry-on bag plus a personal item (such as a purse, briefcase, or laptop computer) on board at no charge.
· A carry-on bag must fit under your seat or in the overhead bin.
· Carry-on bag dimensions may not exceed 24" x 16" x 12" (61cm x 41cm x 30.5cm).
Spirit may require that a carry-on item travel as checked baggage if the item cannot be safely stowed on a particular flight. Excess items will be charged according to checked baggage fees.
Liquids, gels and/or aerosols are permitted through security checkpoints according to TSA requirements. However, items must fit in one clear, re-sealable quart or liter-sized plastic bag, in containers of 3oz/100ml or less.
Please keep valuables, computers, medications, and important papers in a carry-on on your person. For helpful packing tips, click here.
Additional Information
For the most updated information on what you may bring on board your flight, please visit the TSA website at www.tsa.gov.
Checked Baggage
The fee for the first checked bag is $15.00 each way when paid in advance online at www.spiritair.com and $25.00 each way when purchased at the airport. The fee for the second checked bag (when available for purchase) is $25.00 each way when paid in advance online at www.spiritair.com or when purchased at the airport. The fee for the third, fourth and fifth bags (when available for purchase) are $100.00 per item each way regardless of where purchased. All overweight or oversized items are weighed and sized at the airport, and applicable fees are collected at Check-In.
Spirit Airlines can only guarantee the transportation of one (1) item as checked luggage per fare-paying customer at the airport. Additional bags are accepted only when reserved in advance online at www.spiritair.com, to destinations permitting additional bags. If not reserved in advance online, Spirit cannot guarantee that there will be space for additional bags and will not be held responsible for any additional items brought to the airport by the customer.
Customers can pay for checked bags in the following ways:
ONLINE:
Bags can be purchased online at spiritair.com, up to one hour before flight departure:
· $15 for the first checked bag each way, within normal weight and size
· $25 for the second checked bag each way, within normal weight and size
· $100 for the third, fourth, and fifth checked bags each way (when space is available)
· NOTE: Bag purchases may be limited to one (1) per customer for certain destinations or travel dates.
AIRPORT:
Bags can be purchased on the day of departure at the airport ticket counter or at one of our kiosk locations (where available), or at a skycap position:
· $25 each for the first two (2) pieces of checked baggage within normal weight and size, each way
· $100 for each additional bag (items 3 - 5) per person, each way (space available)
Standard Size and Weight and General Requirements
A standard checked bag is defined as a bag not exceeding 62 linear inches/158cm (length + width + height) in overall size and 50 pounds/23kg in weight.
Each checked bag must have identification on the outside of the bag. Spirit recommends placing identification tags inside luggage as well.
Excess Baggage and Maximum Limits
Any checked baggage that exceeds the standard size and weight limit is subject to excess baggage fees in addition to the standard checked bag fee.
Spirit Airlines will not accept baggage that weights more than 99 pounds (45kg), measures more than 80 linear inches (203cm) in a single dimension, or has combined dimensions exceeding 160 linear inches (406cm).
Items Transported at No Cost
· There is no charge to check wheelchairs, strollers, car seats, or other assistive devices.
Checked Baggage Fees
All checked baggage fees are non-refundable and may be paid online at www.spiritair.com or at the airport. Spirit offers a discount for reserving space for your checked bag online.
Bags that may be overweight or oversized at the time of check-in will be charged accordingly.
|
CHECKED BAG CHARGES
|
1st BAG |
2nd BAG |
3-5 BAGS |
| Checked Baggage Fee |
$15 Online |
$25 Online |
$100 Online |
| $25 Airport |
$25 Airport |
$100 Airport |
| Overweight (51- 70 lbs. / 23.13 – 31.75 kg) |
$ 50.00 |
| Overweight (71 – 99 lbs. / 32.20 – 44.90 kg) |
$100.00 |
| Oversized (62+ linear inches / 158+ cm) |
$100.00 |
| Oversized (80+ linear inches / 203+ cm) |
$150.00 |
Golf Clubs or Boxes/Containers
These items may be checked as a standard bag, and do count toward the 5 bag limit. If overweight and or oversized, charges will apply at the time of check-in.
Surf Boards, Scuba Tanks, Bikes
Special handling charges apply for sporting equipment. The charge for transporting sporting equipment is $50 per item each way, payable at the airport.
Effective June 10, 2008, the charges for transporting sporting equipment is $75 per item, each way, payable at the airport.
Other Items
Special restrictions may apply to other checked items such as sporting equipment. Please see the section titled Special Items for Spirit’s policy regarding transport of these items.
Baggage Limitations
There are limits on the amount of baggage that can be transported in the cabin and cargo areas of the aircraft.
Only one checked bag per customer is permitted to/from the following destinations year round, whether reserved online in advance or at the airport.
Spirit Airlines Destinations with Baggage Limitations
Baggage Limitations
There are limits on the amount of baggage that can be transported in the cabin and cargo areas of the aircraft.
Only one checked bag per customer is permitted to/from the following destinations year round, whether reserved online in advance or at the airport.
Spirit Airlines Destinations with Baggage Limitations
|
Spirit Airlines Destinations with Baggage Limitations Year Round
|
| Caribbean |
Only one checked item per customer.
All items must be within weight and size limits.
|
| Port-au-Prince, Haiti (PAP) |
| Port of Spain, Trinidad & Tobago (POS) |
| |
| South America |
| Lima, Peru (LIM) |
| Cartagena, Colombia (CTG) |
HolidayEmbargo (December 1st - January
10th)
In anticipation of increased holiday or peak travel to/from certain cities in Latin America, Mexico and the Caribbean, Spirit Airlines limits baggage transported in cargo as follow:
Size (no more than 62” or 158 cm in overall dimensions L+W+H). Weight (no more than 50 lbs or 23 kg). Number of checked bags (no more than one). In addition, BOXES/PLASTIC TUB CONTAINERS (RUBBERMAID TYPE)* are prohibited to the destinations identified below.
*A "box" will be defined as a six-sided container of any size, constructed of cardboard, wood, plastic or metal, which is square, rectangular or cylindrically shaped and is not normally used for the transportation of items associated with air travel. Plastic tubs/containers and/or coolers are considered to be boxes.
All customers traveling to/from any of the destinations listed below are limited to:
· One (1) checked
bag, unless additional bags are pre-purchased online.
· Not to exceed
50 lbs (23kg).
· Bags should
not exceed 62" (158 cm) in overall dimensions L+W+H linear dimensions.
Spirit Airlines
Destinations with Holiday Baggage Limitations
|
December 1st - January 10th
|
| Caribbean |
Only one checked bag per
customer. Boxes, excess, overweight (more than 50lbs or 23 kg), or oversized pieces
(more than 62" or 158 cm in overall dimensions L+W+H) will not be accepted for
transportation:
|
| Aruba (AUA) |
| Freeport, Bahamas (FPO) |
| Grand Cayman, Cayman Islands
(GCM) |
| Kingston, Jamaica (KIN) |
| Montego Bay, Jamaica (MBJ) |
| Nassau, Bahamas (NAS) |
| Providenciales, Turks & Caicos (PLS) |
| Punta Cana, Dominican Republic
(PUJ) |
| Santo Domingo, Dominican
Republic (SDQ) |
| St. Maarten, Netherlands
Antilles (SXM) |
| St. Thomas, U.S.V.I. (STT) |
| |
| Central America |
| Guatemala City, Guatemala
(GUA) |
| Managua, Nicaragua (MGA) |
| Panama City, Panama (PTY) |
| San Jose, Costa Rica (SJO) |
| San Pedro Sula, Honduras
(SAP) |
| |
| Mexico |
| Cancun, Mexico (CUN) |
Dangerous Goods
Certain items are considered hazardous and, by federal law, are prohibited from all Spirit Airlines flights. You may not travel with these items as checked, cabin-seat, or carry-on luggage. Examples of these items include:
|
Hazardous Items
|
Rules for Spirit Flights
|
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Alcohol
|
Liquor products over 140 proof are not allowed.
|
|
Fireworks or explosives
|
Firecrackers, signal flares, and sparklers are not allowed.
|
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Flammable liquids or solids
|
Lighters, fuels, lighter refills, paints, stains, and lubricants, and "Strike-anywhere" matches are not allowed.
Non-"Strike-anywhere" matches are allowed, but they must be kept on your person.
|
|
Household items
|
Aerosols, bleach, cleaning solvents, drain cleaners, and spray starch are not allowed.
|
|
Personal Medical Oxygen Devices
|
Not allowed.
|
|
Sporting equipment
|
Camping equipment containing fuel, CO2 cartridges and propane canisters are not allowed.
Self-inflating devices are also not allowed.
Scuba tanks are only allowed if they are empty.
|
|
Weapons
|
Ammunition will only be accepted if it is boxed, small-arms ammunition, it weighs less than 11 pounds, and is packed in checked luggage only.
Firearms will be accepted only if they are unloaded, declared to the agent at check-in, and packed in a suitable container in checked luggage only.
|
|
Dry Ice
|
Spirit will accept packages containing 4.4 lbs. (2 kgs) or less of dry ice within carry-on baggage.
Packages containing 5.07 lbs. (2.3 kgs) or less of dry ice within checked baggage. The package must: Meet carry-on baggage restrictions. Allow the release of carbon dioxide. Be plainly marked with: "Dry Ice" or "Carbon Dioxide Solid," the net weight of dry-ice material and the contents being cooled.
|
|
Personal care items
|
Spirit will accept personal care items, such as cologne and hair spray, if you are carrying less than 16 ounces of each item and less than 70 ounces total.
|
|
Wet-cell batteries
|
Wet-cell batteries (accepted if on a wheelchair, so long as the battery can be disconnected or the terminals isolated).
|
|
Other hazardous items
|
Gasoline-powered tools including chainsaws and lawn equipment, infectious substances, poisons, and radioactive materials are not allowed.
|
Track Your Delayed Luggage
Spirit Airlines is a member of NetTracer – a computerized baggage tracing system with over 300 member airlines and 2200 airports worldwide participating to assist in the location of misdirected customer baggage.
If your baggage has not arrived at your final destination, contact a Spirit Airlines baggage representative, during the first five days for the status of your delayed baggage. A Spirit Airlines representative will enter your baggage information into the tracing system and will provide you with an update.
Click here to display information about your delayed luggage; enter your 10-character file reference and your last name, then, click 'Submit'.
Delayed and Damaged Baggage
Delayed Bags
If your bag is delayed, please notify a Spirit Airlines representative before leaving the airport, or within four hours of arrival at your destination. Track delayed bags.
Delayed Bag - Reimbursable Expenses
Spirit Airlines allows reasonable interim expenses for customers away from home, on a roundtrip reservation, and whose luggage is delivered later than 24 hours after flight arrival. Interim expenses incurred are limited to reasonable personal items such as clothing and toiletries purchased as a result of the delay and must be receipted. Please see our contract of carriage for more information on limitations of liability.
Delayed Bags – In Excess of Five Days
If your baggage has not been located and returned within five days, mail Customer Property Form to the Central Baggage Claims Office. Adobe Acrobat Reader is required to view this file.
Spirit Airlines Baggage Claims
ATTENTION: Luggage Resolution Department
Spirit Airlines, Inc.
PO Box 350506
Ft. Lauderdale, FL. 33335-0506
954-359-9594 (fax)
Damaged Bags
If your bag is damaged, please notify a Spirit Airlines representative within 4 hours of arrival at your destination. All reports must be made in person at the airport.
Spirit Airlines is not responsible for conditions that result from normal wear and tear, or the following:
Damage to:
· Wheels, feet, zippers, extending handles
· Over-packing of the bag
· Fragile or perishable items
· Loss of external locks
· Pull or security straps
· Manufacturer's defects
Lost Articles
For customers who need assistance in locating an item left onboard a Spirit Airlines aircraft, or left behind at a Spirit Airlines boarding gate area, please return to the nearest Spirit baggage service office or airport ticket counter during its hours of operation in order to provide information about the lost article.
We will search for your missing property and contact you only if we have located your property or an item similar to your description.
----BOOKING HOLDS----
All GDS reservations must be paid for within 24 hours of the booking creation time. Bookings will be put on hold for 24 hours only if the form of payment is not included at booking time or if the form of payment is transmitted incorrectly. If payment is not received within the 24 hours, Spirit Airlines will automatically cancel the booking and send a cancellation message back to the GDS PNR. Bookings made within 24 hours of scheduled flight departure will require instant payment at the time of the booking creation. A valid form of payment is required to be in the PNR prior to ending the transaction. PNR’s made within 24 hours of scheduled flight departure will not be put on 24 hour hold.
----CANCELLATIONS----
Canceling a booking prior to payment can be done without penalty regardless of booking channel.
Cancellation of refundable tickets can be done in the GDS. We request that you send an email to salessupport@spiritair.com to ensure the processing of the refund.
----CHANGES / MODIFICATIONS ----
Changes and or modifications conducted within 45 minutes of the original booking being made will not incur any fees or charges (except in the case that there is a fare difference required) for the change or modification.
Changes and modifications to GDS generated PNRs can be made at www.spiritair.com for a fee of $100.00, whereas changes and modifications made via the GDS or via the Spirit Airlines reservation or sales support desk will incur a $110.00 change fee. Changes / modifications done to GDS PNRs at www.spiritair.com will NOT send back the change message to the GDS PNR via the system.
Effective, October 30, 2007, customers will be able to request changes to their reservation within 24 hours of departure time, provided that they can travel within 2 calendar days of their originally scheduled flight. The customer or agency MUST cancel or change the reservation prior to departure or the reservation will lose all value.
Travel agents must contact Spirit Airlines directly if the change request is made within 24 hours of flight departure at 800-772-7117. Outside of 24 hours travel agents can make changes and/or modifications via their GDS or at www.spiritair.com.
A new SSR payment message is required each time a new or additional segment is added, changed or modified on an existing reservation.
Any remaining balance of the unused ticket will be put on a Reservation Credit, which can be used within a one year period for future travel.
Changes within 24 hours of departure time:
Non-Refundable Reservations
Customers with non-refundable reservations must pay the $110 change fee via Reservations/Airports/Travel Agents or $100 for online bookings, plus any fare difference. The customer must choose an available flight within two (2) calendar days of the originally-booked flight. If all flights are full during that time period, Spirit reserves the right to decline any further accommodation.
Refundable Reservations
Customers will continue to have flexibility when modifying their reservations as there is no time requirement for modifying. Customers can make changes at any time to their refundable reservation without the $110/$100 change fee. If applicable, the customer will need to pay the fare difference.
The revision to the 24 hour policy is for customers making modifications to their reservation. Situations out of the customers’ control such as irregular flight operations (cancellations, mechanical delays, etc.) and misconnects are still handled separately under different criteria and policy.
All changes must be made with a Credit Card. Please review the Form of Payment section for the proper SSR messaging for your specific GDS.
----COMMISSIONS----
Spirit Airlines has a 0% (zero percent) commission policy for bookings via both the GDS and directly with Spirit Airlines. Travel Agents booking at www.spiritair.com will continue to be able to book published fares at a $5 per segment discount from published fares available via the GDSs in addition to having access to Spirit's ultra low promotional fares and weekly specials.
----CONTACT SPIRIT AIRLINES (TRAVEL AGENTS ONLY)
General Reservations 800-772-7117 should be contacted for the following issues: General Questions, PNR Confirmations, All PNR Modifications, Schedule Change Confirmation/Modification, Customer Service Issues, Questions on Taxes and Fees, Lost Paper Ticket (until 3/31/2008), Flight Information, Travel Policies and Procedures.
Travel Agent Sales Support (fax: 248-727-2688) email: Salessupport@spiritair.com should be contacted for the following issues: PNR Voids, Refund Requests; Paper Ticket Problems; Fare Problems; UC/NO Segment Status Issues; No Fare SSR Issues; Out of Balance PNRs (under / overcharging) refund requests.
Group Sales: www.spiritair.com. Any group consisting of 10 or more traveling on the same itinerary can book through Spirit’s Group Sales. Visit www.spiritair.com, click on the Group Travel icon at the bottom of the page. Enter all necessary information and a Group Sales Specialist will respond to your request within 72 hours.
To make a booking with Spirit Vacations call: 888-450-0076. Spirit Vacations packages include Spirit Airlines airfare combined with great hotel, car and tour deals. Book through VAX on www.vaxvacationaccess.com/spiritvacations, featuring a “name your own commission level”. ; email customerservice@spiritvacations.com Spirit Vacations Group Packages 888-301-4773.
----CREDIT CARDS----
Credit cards are processed immediately when entered at booking time. Spirit Airlines will honor a 24 hour refund to Travel Agents whereby the fare charged by Spirit Airlines is different from what the GDS auto-priced fare quoted, so long as the credit card has been processed. In order to request a refund for fare discrepancies please contact salessupport@spiritair.com Sales Support within the 24 hours after the booking has been charged.
Spirit Airlines accepts the following credit cards for ticketless travel:
American Express; Discover Card; Master Card; Visa
----ELECTRONIC TICKETS----
Post migration (May 30, 2008 and after) Spirit Airlines will no longer provide any reference / historical data on electronic tickets issued before May 2919, 2008. Travel Agents will no longer be able to display e-tickets from the Spirit Airlines system. All references to bookings made prior to May 29, 2008 will need to be made using the GDS record locator or the Spirit Airlines record locator. Contact salessupport@spiritair.com should you have any issues with bookings made prior to the migration onto the new Navitaire “New Skies” ticketless booking platform.
----FARE INFORMATION----
Spirit Airlines continues to offer both refundable and non-refundable fares. Changes in the date(s) or flight(s) may be made prior to the departure of any flight segment by contacting Spirit Airlines directly at 800-772-7117. If available, such changes will be made subject to any increase in the fare for the new flight segments. Non-refundable tickets are also subject to a service fee of $110 USD per person if the change is made in the GDS or via our Reservation Center. Changes or modifications made at www.spiritair.com will only be charged $100 USD per person regardless of original booking channel. Other restrictions may apply. Please reference the Changes / Modification section above for restrictions on changes made within 24 hours of flight time.
Spirit Airlines does not offer discounted fares for children, military, or government. All fares must be booked as (ADT) adult fares.
-----FARE RULES INFORMATION-----
In order for a fare to be considered valid all associated fare rules must be adhered to including but not limited to Advance Purchase, Round Trip and Saturday-night stay requirements.
---- FORMS OF PAYMENT ACCEPTED----
American Express, Discover, MasterCard, Visa, and Cash (Cash payment currently only available at the Airport), Reservation Credit, Vouchers and Agency Credit are also valid forms of payment where applicable. Reservation Credit and Vouchers are only accepted as a form of payment at our website www.spiritair.com/welcome.aspx?pg=spmgrmain&Type=TA
Listed below are the actual SSR OTHS formats Spirit Airlines will support from each of the GDSs.
Examples of SSR Lines
In each of these examples, the following key applies:
L1 = New Skies Hosted Airline Code
VI = the credit card type: AX, MC, VI, etc.
xxxxxxx = the credit card number
mmyy = the month and year of the expiration date
zzzzzzzzzzzzzzzzz = the credit card holder name
Required format for Amadeus:
SSR OTHS L1 CCAXxxxxxxxxxxxxxxx/EXPmm yy/zzzzzzzzzzzzzzzzz
SR EPAY NK NN1-CC/AX371449635311004/EXP08 05-FIRST LAST NAME
or
SROTHSFL-CCVI4024511000387993/EXP06-05/JIM MARTIN
Required format for Sabre:
SSR OTHS L1 CCVIxxxxxxxxxxxxxxx EXP mm yy
SSR OTHS L1 CH zzzzzzzzzzzzz
Required format for Galileo:
SSR OTHS L1 VIxxxxxxxxxxxxxxx/Dmmyy/zzzzzzzzzzzzzzzzzzzzz
or
SSR OTHS L1 VIxxxxxxxxxxxxxxx/D mm yy/zzzzzzzzzzzzzzzzzzzzz
----FREE SPIRIT / FREQUENT FLIER PROGRAM----
Spirit Airlines does not support the transfer of frequent flier information in the SSR or OSI field of GDS PNRs. All members must manage their frequent flier accounts online or directly with Spirit Airlines.
----LOG-IN @ www.spiritair.com---
Bookings on www.spiritair.com travel agent section after May 29, 2008 will require a re-authorization process for all travel agencies and third parties on the first access request after May 29, 2008. Please use your ARC or IATA number as your log-in and your initial default password will be “Spirit@2222”. Once you’ve successfully logged in the first time you will be required to change your password. Once completed, you’ll be able to book at the www.spiritair.com travel agent section. Some initial enhancements will be evident and include a promotion code box which will allow TA’s to take advantage of the web promotion discounts when booking; the ability to assign seats etc…phase 2 of the travel agent booking section will allow for “agents” to be added under the Travel Agency code and booking reporting data.
Problems logging-in, please send an email to SalesSupport@spiritair.com with your ARC/IATA number, TA Name, Contact Name and TA Phone number. You can also fax this information to 248-727-2688.
----LOST TICKET INFORMATION-----
Passengers whom have lost their “paper” ticket may go to the airport on day of departure with valid identification and complete a lost ticket affidavit. A handling fee will be charged of $50.00 USD per person, then the customer will be allowed to travel on the original reservation.
----MY RESERVATIONS----
The “My Reservations” section of the www.spiritair.com website will allow consumers or travel agents with GDS confirmation numbers (record locators) or Spirit Airlines confirmation numbers to access their reservation in order to pre-purchase checked baggage, acquire seat assignments, check-in online, print boarding passes and change / modify existing reservations (modify and change is also support via the GDS). Note that fees and / or fare differences may be applicable to the previous list of options, please check www.spiritair.com for fees. All pre-purchased baggage and seats will be required to be purchased with a credit card. No other forms of payment will be accepted for baggage and/or seats.
----NAME CHANGES ----
Name Changes are not allowed on Spirit Airlines.
----NET FARES ----
For travel agents authorized to issue Net Fares in packages on behalf on Spirit Airlines, a 5 –day hold will be available on these fares. If a valid form of payment is not received within 5 days, the reservation will automatically cancel within the Spirit Airlines system. Published fares via the GDS will have a 24 hour hold policy. Published and promotional fares available at www.spiritair.com will be instant purchase and require a valid form of payment at the initial reservation / booking request.
----PAPER TICKET POLICY---
After May 29, 2008 Spirit Airlines will not accept Paper Tickets as a valid form of payment for reservations. Spirit Airlines will continue to accept paper tickets for travel so long as the Paper Ticket(s) was issued prior to May 30, 2008.
Only paper tickets validated on 487 ticket stock with NK flights will be accepted from agencies on the Amadeus, Galileo/Apollo and Sabre GDS platforms through May 29, 2008. Please follow normal GDS ticketing practices when issuing a paper ticket on Spirit Airlines. In order to ticket, agent must receive a Spirit confirmation/record locator number to be appended to agents PNR along with a confirmed segment status code (HK). If there is a discrepancy with the booking, Spirit will respond via a negative segment status code (UC, UN or NO).
----PASSWORD RESET----
In order to have your password reset to access the travel agent portal of www.spiritair.com please send an email to Salessupport@spiritair.com requesting the change with your name, phone, ARC and TA name.
----PETS----
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Pet Fee
|
|
$85 USD per container, each way
Effective January 22, 2009: $100 USD*
* This fee will be applied on all flight booked on or after September 24, 2008, to travel on or after January 22, 2009.
|
We maintain the right to refuse acceptance of any animal that is exhibiting aggressive behavior.
Carry-On Pets
Domestic Travel
» Exotic pets such as snakes, spiders, rodents, etc. will not be accepted.
» A maximum of 2 pets per container is permitted, but only one container per customer is allowed.
International Travel
Spirit Airlines does not accept pets for travel in the cabin or in the cargo compartment on international flights, except in the case of service animals.
Pet Carrier Guidelines
One or more similar animals may be in the same container. Animals must remain in the container at all times while on board the aircraft. note the following guidelines:
» One pet container per fare-paying customer is permitted. The container itself may hold a maximum of two pets.
» A maximum of 2 similar pets per container as long as pets can stand upright and move about.
Pets in Cargo Compartment
Spirit Airlines does not transport pets in Cargo at any time.
Service Animals
Domestic Flights
We welcome service animals trained to assist customers with mobility, visual and hearing disabilities, in the aircraft cabin for no charge.
» The service animal remains with the customer at all times.
» There is no limit to the number of service/comfort animals that may be carried on a flight.
» Animals trained for law enforcement or search and rescue on official status may be transported under the same guidelines, with the proper documentation.
International Travel
Service Animals may be permitted in the cabin on certain international flights – always check Timatic for country-specific requirements for service pets, and to see if they are permitted for transport to that country.
EXCEPTION: Spirit Airlines will not transport any birds to/from Puerto Rico and St. Thomas, U.S.V.I.
For additional details on PETS please review the information under the Travel Policies section of www.spiritair.com here.
----REFUNDS----
Refunds will be made in accordance with the applicable fare rule. A non-refundable ticket will be refunded if the passenger or traveling companion becomes deceased or military orders preventing taking a planned flight. Please note the supporting documents and/or paperwork will need to accompany the refund request. Passengers entitled to a refund may apply by contacting the Spirit Airlines Reservation Center at 800-772-7117 or by writing to our Refund Department at:
Spirit Airlines
2800 Executive Way
Miramar, FL 33025
----SCHEDULE CHANGES----
Upon implementation of a schedule change by Spirit Airlines a message will be generated to the booking agency for action. Agents must action the message to synchronize the PNR with the internal Spirit Airlines reservation. Once updated the new schedule information can be passed on to the customer, ensuring they have the most up-to-date travel information.
All reservations impacted by a schedule change are queued to the booking agent’s general queue for action.
-----SEAT ASSIGNMENT INFORMATION-----
All bookings made on www.spiritair.com will have the ability to assign / purchase seats in advance within the booking path. GDS generated bookings will have to take the Record Locator (either the GDS record locator or the Spirit Airlines record locator, passenger name and flight number will allow access to pre-purchase of seats) to the “myreservations” section of www.spiritair.com website to purchase seats. Additionally, all bookings can print the boarding pass via the website www.spiritair.com between 3 and 24 hours of flight time. Passengers choosing not to pre-purchase seats will have one assigned to them at check-in at the airport at no additional charge.
Spirit Airlines offers a single class of service. Deluxe Leather Seats are designed with 3 seats on the left and 3 seats on the right. BIG FRONT SEATS offer a 2 and 2 seating configuration. BIG FRONT SEATS are approximately 18 1/2 inches wide with a pitch of 36 inches. Deluxe Leather Seats are approximately 17 1/2 inches wide with a pitch of 30 inches. If a passenger requires 2 seats - an additional seat must be purchased.
----TAXES and FEES----
Domestic Travel
The U.S. Government requires Spirit Airlines to collect taxes and fees associated with travel in addition to the purchased fare. Taxes and fees are applicable when traveling within the USA. If travel is to or from an international destination, please refer to the international taxes and fees information.
U.S. Domestic Segment Tax - $3.30 per flight segment, per passenger. A segment is defined as one takeoff and landing.
U.S. Security - September 11th Security Fee - $2.50 per flight segment, per passenger up to a maximum of $5.00 each way. A segment is defined as one takeoff and landing.
Passenger Facility Charges (PFCs) - Local airports assess Passenger Facility Charges of $3.00 to $18.00 per passenger. Amounts vary by airport.
International Travel
When traveling to an international destination additional taxes and fees are charged by the U.S. and foreign governments. International fares are subject to additional government-imposed taxes/fees of up to $107. Taxes and fees are subject to change at the discretion of each country’s government. Additional taxes or fees may also be required to be paid which are not initially collected at the time of purchase.
Lap Children
On flights to/from Mexico or Costa Rica, lap children must have a paper ticket and are subject to applicable international taxes. International taxes for lap children must be paid at the ticket counter on the day of departure. A paper ticket will be issued for the lap child at the time of payment. Please refer below to Infants for more information.
---- TRAVEL AGENCY ACCOUNT “HOW TO OPEN”
In order to open a Travel Agency web site access account with Spirit Airlines, travel agencies must provide the following documents to our Sales Support Department via fax at 248-727-2688:
· Travel Agency’s address (street address, city, state and country), phone number, and fax number, owner name, requesting person’s name and email address on the Travel Agencies letterhead.
· A copy of IATA, ARC, or CLIA certificate/letter
New account requests are usually processed within 24 hours. For additional questions regarding setting up an account, please contact a Sales Support Representative at salessupport@spiritair.com.
---- TRAVEL AGENCY REDUCED TRAVEL ----
Due to the continued negative effect of high fuel prices, Spirit Airlines will no longer offer travel agents reduced rate travel. This policy will take effect immediately.
----UNACCOMPANIED CHILDREN / INFANTS----
Unaccompanied children are accepted for transportation as follows:
Domestic
Within the U.S., children at least five (5) years of age up to 11 years old are accepted for unaccompanied travel on Spirit flights which do not involve a scheduled change of aircraft (i.e., connecting flights).
Children less than five (5) years of age are not accepted for unaccompanied travel.
All travel by unaccompanied children must be on flights on which the child holds a confirmed reservation. The unaccompanied child must be brought to the airport by the parent or other responsible adult and remain until 15 minutes after flight departure. Spirit must be provided the name and phone number of the parent or other responsible adult who will meet the child upon deplaning.
A one way service fee will be charged per unaccompanied child. For passengers 12 and older, Spirit will offer the same service for a per person service fee on an optional basis.
International
International passengers 12 and under are not
permitted to travel on international flights unless accompanied by a passenger who is 18 years or older. There is no UMNR service for international destinations.
Young adults ages 13 – 17 can travel ALONE on international flights providing they have a notarized Letter of Consent from a parent/guardian.
Spirit reserves the right to refuse transportation if the flight on which the child holds a reservation may terminate at an airport other than the child's destination.
Note: Spirit will not assume any financial or guardianship responsibility for unaccompanied children beyond those applicable to an adult passenger.
Infants
Spirit encourages all adults traveling with children under the age of two (2) to secure the child in an approved car seat in the child's own, purchased seat. A paying adult passenger may carry on his or her lap one child over seven (7) days and under two (2) years of age. A birth certificate may be required to validate the child's age.
If space is available after boarding, or if a separate reservation has been made for the child over seven (7) days and under two (2) years of age, the child may travel in a separate seat, provided that the child must be securely placed in an FAA approved child restraint system (car seat) that conforms to the following guidelines:
Car seats manufactured since 1985 must state, in red lettering, "THIS RESTRAINT IS CERTIFIED FOR USE IN MOTOR VEHICLES AND AIRCRAFT." In addition, the car seats must state "This child restraint system conforms to all applicable federal motor vehicle safety standards."
Car seats manufactured before 1985 must state "This child restraint system conforms to all applicable federal motor vehicle safety standards."
An infant, age seven (7) days or less or an infant requiring an incubator or other life-support systems shall be denied boarding.